Lead Facility Liaison

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

RESPONSIBILITIES:

• Ensure that safety and security procedures are followed at all times.
  
• Oversee daily/monthly reporting.
  
• Maintain records and files.
  
• Ensure all equipment is in proper working order.
  
• Respond to client issues and ensure appropriate escalation processes are followed by communicating critical issues to National Account Manager without delay.
  
• Interface with the client contact.
  
• Handle all facility calls and tickets from customers, by submitting requests to landlord and following requests until completion completed.
  
• Enter activity data in logs, maintain records.
  
• Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
  
• Manage inventory and distribute; paper, paper towels, visitor badges, parking passes
  
• Request new ID badges for new employees via landlord
  
• Change toner cartridges in printers
  
• Perform monthly refrigerator cleaning
  
• Other duties as assigned by customer and/or Operations Manager.

QUALIFICATIONS