Quality Manager

Are you ready to take your career to the next level? We're on the hunt for a Quality Manager for our Murfreesboro, TN distribution center.

At our company, our people are our greatest asset. We are a smart, supportive team with diverse perspectives, united by our passion for customer satisfaction, innovation, ethics, integrity, and continuous improvement. If you're eager to learn from dedicated professionals who are invested in your career development, don't wait-click Apply now! What are you waiting for?

Job Purpose:

The Quality Manager is responsible for managing the Quality Management System (QMS) that governs the MDC facility and its supporting processes. The Quality Manager leads and champions process improvement initiatives within the QMS, facilitates team efforts to establish and monitor customer and supplier relationships, supports strategic planning and deployment of corporate initiatives, and develops measurement systems to evaluate QMS risk.

Primary Responsibilities:

• Build and maintain the ISO 9001:2015 QMS program in Murfreesboro, TN
• Coordinates and manages the quality assurance personnel
• Coordinates and directs the Lean Six Sigma, Poke-Yoke and quality programs
• Lead the quality planning function as it pertains to quality measurements, control, analysis and improvements regarding distribution and manufacturing processes
• Analyze and communicate quality issues; monitor the implementation of appropriate corrective and preventive actions
• Improves the overall quality and accuracy of the orders leaving the facility
• Mitigate customer variance reports (CVRs), and buckslips to meet established goals and targets
• Review, analyze, resolve, disposition, and develop strategies for CVR mitigation
• Facilitates and leads team effort to establish and monitor customer and/or supplier relations
• Supports strategic planning and deployment of Corporate initiatives
• Helps develop measurement systems
• Determines and evaluates QMS risk for MDC
• Develops quality training for site employees
• Oversees third party customer Audits
• Guides and Evaluates work and performance of subordinates - organize, prioritize, schedule, and review
• Other duties, as assigned by Plant Manager

Knowledge:

• 4 year degree preferably in Engineering, Math or Physics
• 8+ years of experience in the area of Quality and Quality Systems
• Minimum of 5 years of this experience must be in a decision-making position.
• Six Sigma Green Belt or above
• Quality Certification(s) from ASQ (American Society for Quality) preferred
• Must be proficient in problem solving techniques and methodologies (8D, DMAIC, PDCA, 5 Why, etc.)
• Working knowledge of ISO 9001:2015 standard

Skills:

• Mathematical - High Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
• Written & Verbal Communication - High Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Customer Service - Intermediate: Knowledge of principles and processes for providing customer with personal services. This includes customer needs assessment
• PowerPoint - Basic: This level of skills is required to create a simple presentation in PowerPoint, run it and print it.
• Word - Intermediate: This level of skills is necessary in order to use and create a variety of templates, complex tables, merges, manage table data, sort and filter merges, and also perform basic work with existingMacros. A person at this level of skills is able to customize toolbars, import and insert graphs, embed Excel data and reports.
• Excel -Advanced: This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel. A person with this level of skills is able to automate some operations, manage Macro commands, and create Excel applications.
• Access - This level of skill is required to use complex query techniques, create efficient formals and reports, and create Macros to automate these forms.
• Planning/Organizing - Intermediate: Allocate appropriate amount of time for completing own and others' work.
• Analytical/Research - High: Applying appropriate criteria to strategies and action plans.
• Experience in working with defined quality costs characteristics.
• Decision Making - Very High: Decisions have significant, broad implications for the management and operations of a major department or multiple departments. Job contributes to decisions on the overall strategy and direction of the organization.
• Reasoning Ability - Very High: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Abilities:

• Ability to work effectively & cooperatively in a team environment
• Ability to understand basic mechanical and electrical concepts
• Independence of action- Results are defined. Sets own goals and determines how to accomplish results with some guidelinesSupervisor/manager provides broad guidance and overall direction

Competencies:

• Adaptability: Responds readily to unexpected situations; Change course as needed; open to different ways of doing things; seeks out experiences that will improve your knowledge, skills & abilities.
• Customer Obsession: Strives to delight the customers; putting the customers first; consistently communicating & following up; taking the time to listen & understand the customers.
• Leadership: Builds work relationships; Understands the business; handles challenges; communicate effectively.

Working Environment:

• Typical office and distribution facility environment

InterMetro Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agencies please. InterMetro Industries will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Relocation assistance is not available for this position. If you need an accommodation to apply for this position, please contact the company for further assistance. Please allow for 24-48 hours for us to respond.