Customer Support Manager - Onsite

Customer Support Manager - Onsite

Would you like to work in an international environment where you'll make a difference every day? At Permobil, we're looking for game-changers to join us as we innovate for individuals and develop the world's most advanced assistive solutions.

At Permobil, the people who use our products come first. Our purpose is to create advanced assistive solutions that make the lives of adults and children living with disabilities more enriching. Our people are passionate about pushing the boundaries of technology to deliver innovations that improve lives. We are a sustainable and responsible business committed to continuous improvement, and our customers can trust us to provide market-leading solutions driven by insights-based clinical data.

Permobil is looking for an experienced Customer Support Manager to lead our Power
technical support and parts center. This pivotal role focuses on delivering
exceptional customer support, managing technical service quality, and improving
operational efficiencies. The ideal candidate will be adept at monitoring and
managing KPIs, fostering a high-performance culture, and ensuring our technical
support meets the highest standards.

Our Customer Experience department in Lebanon, TN is now looking for a Customer Support Manager - Onsite.

Key Tasks
-Manage and oversee the daily operations of the
call center, ensuring timely resolution of customer inquiries and customer
satisfaction
-Train and lead a team of technical support
specialists, promoting a culture of excellence, accountability, and continuous
improvement.
-Develop and monitor key performance indicators
(KPIs) such as call response times, handle time, resolution rates, customer
satisfaction scores, and agent productivity to assess effectiveness and
identify areas for improvement.
-Implement strategies to enhance the quality of
customer service and technical support while managing the scalability of
operations.
-Collaborate with other departments to
integrate customer service with broader company objectives.
-Analyze trends in customer inquiries and
system issues to proactively address potential service challenges.
-Handle escalated customer issues, providing
solutions that are both effective and efficient.

Why Permobil is a great next step for you!

1. You'll make a difference. Every day

Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.

2. You'll make your mark as part of our future

We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.

3. You'll feel welcome from day one

We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.

4. You can have a lifestyle you love

You're always close to nature, yet never far from civilization. We want everyone who works for us to have a lifestyle they love - at work and beyond.

Who you are
You are passionate, innovative, and ambitious.
You want to make a difference for others and feel fulfilled when you can see
the link between the work you do and positive improvements in the lives of
others. You search out opportunities and are prepared to go off the beaten
track to chase your dreams. You don't follow the herd - you find new ways of
working and go where you see potential to make your mark. You are a pioneer, a
revolutionary, a game-changer and you are who we're looking for.

Your Background
-Minimum of 5 years of experience in call
center management, preferably in a technical support environment for a tangible
product.
-Proven track record in leading a technical
support team and improving service delivery.
-Strong understanding of call center technology
and telecommunication systems.
-Expertise in analyzing call center KPIs and
leveraging data to drive decision-making.
-Ability to work independently and make
decisions under pressure in a fast-paced, dynamic environment.
-Other
qualifications or experiences.

Information
Please apply via our career page. We will
conduct selection continuously so send us your application today!

For information regarding Permobil's Privacy Notice, please visit privacy.permobil.com

At Permobil, diversity fuels our innovation in creating life-changing mobility solutions. We embrace the unique talents and perspectives of individuals from all backgrounds to drive our mission forward. Join Permobil and be part of a team where diversity is not just valued, but essential to our success in delivering personalized mobility solutions.

Permobil is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

Please respect that we do not wish recruitment assistance or advertising, we decline calls from recruitment and advertising providers.

More about Permobil

Permobil founder Dr. Per Udden believed that helping people achieve the greatest level of independence is a basic human right and, for over 50 years, Permobil has held fast to that belief. Permobil is a global leader in advanced rehabilitation technology, passionate about better understanding our users' needs and improving their quality of life through state-of-the-art healthcare solutions. Today, those solutions include power wheelchairs, seating and positioning products, power assist, and manual wheelchairs.

Permobil is part of Patricia Industries, a subsidiary of Investor AB, and is headquartered in Sweden. Permobil has 1900 team members in more than 18 countries around the world. For more information regarding the company's storied history and complete product line, visit permobil.com.