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Sr. Manager Contractor Relations

First American
sick time, 401(k)
United States, Iowa, Carroll
Apr 16, 2025
Who We Are Join a team that puts its People First! As a member of First American's family of companies, First American Home Warranty offers a wide range of home warranty products and services to home sellers, buyers and agents. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com. What We Do The Sr Mgr, Contractor Relations manages, coordinates and oversees planning and execution priorities for an assigned territory. This role may have direct reports, have responsibility for a broad regional area, and/or manage and implement strategic projects. Contractor Relations Management (CRM) is responsible for recruiting, training and managing the overall performance of independent contracting companies, usually in a territory with multiple states. Manages the service experience and claims cost of warranty service requests directly related to the contractors. Manage a claims cost budget, conduct face -to-face contractor meetings to discuss scorecard metrics and mutual expectations, and negotiate contractor agreements that drive cost and process. Typically manages a territory team that may include Supervisors, Contractor Specialists and/or Contractor Recruiters. Essential Functions The senior level CRM typically has responsibility for a complex and broad regional area and may manage other CRMs. Consistently provides leadership to the department through training and implementing a variety of strategic projects Recommends and creates operating policies and procedures to provide guidance to teams while establishing team oriented, customer service philosophy and supportive working environment Provides vision and direction regarding all aspects of regional management as it relates to cost, timeliness, and quality of service Develops financial forecasts, balances department programs and resources for territories and teams, including strategies and tactics to ensure execution of territory goals and objectives Interacts with Divisional and Regional Sales Managers to prepare for new business Interfaces with cross functional departments in support of claim management and service delivery Keeps managers informed of news, forecasts and strategies; encourages discussion and proposals for optimizing operations, and issues that impact productivity. Monitors and reports on competitive activity Maintains high level relationships with vendor and supplier network, keeping both informed of changes in Company policies and procedures Develops contractor specific tools and scorecards to monitor and identify cost saving opportunities Responsible for productivity and staffing being aligned with regional goals Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Approves hiring and compensation decisions. Knowledge and Skills/Technology Used Strong MS Office skills Strong business acumen Communication skills sufficient to speak to groups and moderate discussions among various stakeholders with differing positions or interests Interpersonal skills sufficient to engage with vendors, customers, staff, and corporate executives to exchange information, influence and persuade Experience in partnership management and/business development Experience in sales and positioning value propositions Advanced knowledge of Company products, competitors' products and product standards Skill in the hiring, training, monitoring, coaching, and motivating a team Ability to execute plans/projects through others Ability to convey complex ideas and persuade others Ability to analyze complex plans and ideas, foreseeing future impacts on business and individuals Typical Education Bachelor's degree or equivalent combination of education and experience Advanced degree preferred Typical Range of Experience Typically has 7-10 years of directly related experience 5+ years demonstrated experience in a management role Demonstrated success establishing, leading and maintaining effective working relationships at the Senior Management level What We Offer By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.