Director; Value Stream Leader

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Job Description

• As a Value Stream Lead, you will be responsible for setting the vision and strategy for the value stream, owning the value stream backlog and prioritization, and nurturing a customer-centric culture. You will work closely with cross-functional teams to ensure the delivery of high-quality products and services that meet customer needs and drive business growth.
• Job Description

KEY REPSONSIBILITIES

• Vision & Strategy:Develop and communicate a clear vision and strategy for the value stream, aligning with the overall business objectives.
• Backlog Ownership:Own and manage the value stream backlog, ensuring it is prioritized based on business value, customer needs, and strategic goals.
• Product Management: Helps define product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction and sales success rate.
• Customer-Centric Culture:Foster a customer-centric culture within the team, ensuring that customer feedback and insights are integrated into the product development process.
• Collaboration:Work closely with cross-functional teams, including product management, engineering, professional service, Client support and Infrastructure team, to ensure alignment and effective execution of the value stream strategy.
• Performance Metrics:Define and track key performance metrics to measure the success of the value stream and identify areas for improvement.
• Continuous Improvement:Drive continuous improvement initiatives within the value stream, leveraging data and customer feedback to enhance product quality and delivery.
• Stakeholder Management:Engage with key stakeholders to gather requirements, provide updates, and ensure alignment with business goals.

GENERAL DUTIES & RESPONSIBILITIES

* Thorough knowledge of FIS products supported
* Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
* Effective presentation and interpersonal skills
* Knowledge of financial services industry and associated products
* Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
* Ability to utilize judgment in decision making process and decisions related to job tasks
* Ability to communicate effectively with all levels of management in an organized, professional manner
* Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
* Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
* Requires strong time management skills, attention to detail and must be resourceful
* Analytical, problem solving skills
* Project management skills; ability to prioritize and complete tasks
* Requires leadership and negotiation skills
* Flexibility, versatility, dependability

EDUCATION REQUIREMENTS
Bachelor's degree in business or marketing or the equivalent combination of education, training, or work experience.

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Thorough knowledge of FIS products supported
* Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
* Effective presentation and interpersonal skills
* Knowledge of financial services industry and associated products
* Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
* Ability to utilize judgment in decision making process and decisions related to job tasks
* Ability to communicate effectively with all levels of management in an organized, professional manner
* Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
* Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
* Requires strong time management skills, attention to detail and must be resourceful
* Analytical, problem solving skills
* Project management skills; ability to prioritize and complete tasks
* Requires leadership and negotiation skills
* Flexibility, versatility, dependability

FIS JOB LEVEL DESCRIPTION
Senior management role that manages activities of an entire product line through several product managers. Establishes operational objectives and work plans and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Manages the product revenue and profitability for the assigned product line(s). Completes product investment and profitability analyses, win/loss analyses, business alliance management of key partners and product management metrics. Regularly interacts with senior management or executive levels on matters concerning products and/or clients. Requires the ability to change the thinking of, or gain acceptance from others in sensitive situations without damage to the relationship. This level requires the ability to communicate with all levels of management. Typically requires a minimum of ten years of experience in the financial services industry (preferably in product management discipline) as well as management and/or leadership experience. Pragmatic Marketing certification or equivalent is required.

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EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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