Office Manager

Appalachian State University

$43,542-$45,000

United States, North Carolina, Boone

287 Rivers Street (Show on map)

Apr 17, 2025

Position Summary Information

Classification Title	Administrative Support Specialist (Lead in Acad Dept or Admin with Budget Function)
Working Title	Office Manager
Location	Boone, NC
Job Category	6
Position Number	090281
Department	Access & Opportunity: Disability Resources - 620000
Minimum Qualifications	Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Special Note: This is a generalized representation of positions in this class and is not intended to reflect essential functions per ADA. Examples of competencies are typical of the majority of positions, but may not be applicable to all positions. Diplomas or degrees must be received from appropriately accredited institutions.
License/Certification Required
Essential Job Functions	This position servesas the central administrator for client file management and primary contact for individuals initially connecting with the office, requesting accommodations, or for general inquiries. This position also serves as the office manager of office administration, file creation & management, departmental budgets, office database, processes, etc. Acts as primary office contact for the office (ie., in person, electronic, and phone) by responding professionally and accurately to inquiries (verbal or written) providing information regarding disability law, individual status with the office, office processes, referrals, or with University-related resources, processes, and policies. Oversight of administrative support to office staff through workflow coordination, scheduling appointments, projects, etc. Overall, office management of departmental budget, payroll timesheet submission of student staff, contractual and purchase processes, travel requests, P-card, reimbursements, etc. Creates, maintains and organizes client files and records in accordance with state and federal regulations. Oversight of office analytics, tracking, and reporting. Serves as the central administrator of client file management and processes requests for accommodations and confidential medical documentation. Assists office staff in the coordination/implementation of approved accommodations.
Knowledge, Skills, & Abilities Required for this Position	Knowledge of: Office management including the handling of confidential documents Computer programs and systems to quickly address and meet business needs Skills required: Effective communication strategies (verbal, written, and interpersonal) to meet constituents' needs Exceptionally organized and detail-oriented Leveraging resources to quickly access and disseminate University policies Strong customer service skills Abilities needed: Capacity to quickly address and shift between time-sensitive matters Ability to work well independently and as part of a team Adaptability in a high-volume environment with competing deadlines Exhibit patience when connecting customers and stakeholders to appropriate resources while simultaneously managing large workloads
Preferred Qualifications	experience working at a university and knowledge of policies and procedures relevant to the position experience working with confidential information and/or compliance area Three or more years of related office experience Experience with Microsoft Office, Database management, Procurement Card credit card program, Banner programs, AIM, YoMart, and Degree Works Demonstrated ability to work in a high-volume environment with competing deadlines
Type of Position	Permanent Full-Time
Staff/Non-Faculty	Staff/Non-Faculty
Appointment Type	1.0
Work Schedule/Hours	Mon-Fri, 8:00am -5:00pm
Number of Hours Per Week	40
Number of Months Per Year	12
Mandatory Staff	No
Physical Demands of Position	To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
Overall Competency Level	Advanced
Salary Grade Equivalency	GN08
Salary Range
Anticipated Hiring Range	$43,542-$45,000
Required Functional Competencies to Successfully Perform Job Duties.	Information/Records Administration: Performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in-depth knowledge of a variety of complex processes and procedures. Demonstrates acceptable interpretations and applications of the archival procedures and tenure and promotion policies and procedures. Demonstrates acceptable interpretations and applications of the Resource Manual, University Policies and Procedures, Faculty Search requirements. Budgeting: Exercises responsibility for administering the budget, which includes making recommendations regarding the use and distribution of funds. In conjunction with the administrator, advises subordinate units on fiscal matters such as budget planning, budget analysis, and funding sources. Manages the overall budget for the administrator by reporting expenditures and allocation of funds and sources on a regular basis. Interprets and applies all aspects of the P-card purchasing policies and procedures as well as special funds accounting for grants along with university policies and procedures of purchasing. Communication: Interprets guidelines, answers inquiries and advises others regarding processes, services, and operations as applied to pertinent situations. Schedules and coordinates appointments, meetings and events. Serves as the main contact person for the department and assists with all inquiries. Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message. Process documents for the department following office procedures. Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports, and can change/adjust style to meet the needs of the program. Ability to advise and consult with clients to ensure accuracy of the communication and understanding of the message

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date	04/10/2025
Closing Date	05/04/2025
Competency Level Statement	Management will only consider applicants who meet the required competencies.
Special Instructions to Applicants	Please attach the required documents: Cover Letter Resume List a minimum of 3 professional references in the application
Search Chair Name	Ellen Bunn
Search Chair Email	bunnek@appstate.edu
Applicant Pool Preference	External (Post on the Web)

Departmental Information

Quick Link	https://appstate.peopleadmin.com/postings/50465
Posting Number	201502856P