Survey Project Manager (Temporary)

Position Overview

This is a 75% time, temporary position expected to last 12 months.

Are you passionate about supporting a world-class public institution committed to research,
outreach, and education? University Survey and Assessment Services (USAS) is seeking a
dedicated professional to join our team and contribute to our mission and impact. This position offers an exciting opportunity to:

• Consult and Collaborate: Work closely with faculty, administrators, researchers, and
  staff to identify priorities and deliverables for survey research, assessment, and
  evaluation projects in higher education, public health, and many other areas within the
  university and impacted positively by the university.
• Innovate and Lead: Develop project proposals, recommend best practices in research
  design, and conduct data analysis using tools like Excel, SPSS, R, or Tableau.
• Support and Enhance: Program and test complex surveys in Qualtrics, manage contact
  lists, and create comprehensive reports and presentations.
• Engage and Assist: Provide technical support for the University's online self-service
  survey work, collaborate with the University Qualtrics Brand Administration team, and
  support various administrative tasks related to survey research and external student
  testing.

Work Environment: Hybrid

Responsibilities

Consulting, Analysis, and Project Management (55%):

• Consults with faculty, administrators, staff, and students to identify priorities, timelines,
  and deliverables for survey research, assessment, or evaluation projects.
• Assists other USAS staff with project management, survey programming, questionnaire
  design, client consultation, mail, online, telephone data collection, and other needs.
• Develops service agreements and plans for projects including project objectives,
  ownership priorities, project scope, resource needs, work tasks, data privacy practices,
  and project timelines.
• Recommends best practices in research design including optimization of existing data.
• Procures resources for projects.
• Identifies project goals and objectives in order to determine sampling plans, recruitment
  strategy, and data collection methods (online survey, paper-based survey, etc.).
• Provides questionnaire design guidance and creates questionnaires.
• Assists with and conducts data analysis in Excel, SPSS, R, or Tableau.

Survey Administration and Reporting (25%):

• Programs and tests surveys in Qualtrics with advanced logic, embedded data, workflows,
  and other requirements.
• Revises/creates email invitations, reminders, cover letters, questionnaires, and
  discussion guides.
• Uploads and manages contact lists, sends email invitations and reminder emails.
• Creates technical reports, executive summaries, presentations, and other reports for
  projects.

University Survey Support (15%):

• Supports online self-service survey work on campus by using knowledge to assist in
  evaluating the University's survey tool functionality and vendor performance, and
  providing technical support to users.
• Collaborates with the University Qualtrics Brand Administration team in regular
  meetings to manage University Qualtrics needs, provide feedback on web content and
  communications, and other tasks as needed.
• Assists the USAS Qualtrics Brand Administrator in creating recommendations and user
  support plans for the online survey tool to ensure it meets the needs of University users
  and is used effectively.
• Assists staff with project needs including survey programming, Qualtrics brand
  administrator assistance, and other needs as determined by the staff and the Director.

Project Implementation (5%):

• As needed, provides implementation support to projects you manage or as a member of
  a larger project team.
• Tasks may include interviewing respondents, reminder calls or emails, focus group
  recruitment, appointment scheduling, coding participant responses on surveys, and
  editing completed surveys prior to scanning.
• Other tasks include data entry or logging, mailing, tracking participants in Lexis-Nexis
  and/or Whitepages Premium, or other tasks as assigned. Performs other administrative
  duties for all USAS units as assigned which could include back-up proctoring for online
  Iowa tests in October, March, April, May, and June.

Required Qualifications (please document on resume):

• Bachelor's Degree or a combination of related education and work experience to equal at least four years.
• Strong ability to troubleshoot technical issues related to survey programming and survey
  administration.
• Excellent oral and written communication skills.
• Experience with Excel, SPSS, R, or other statistical software.
• Detail-oriented.
• Strong interpersonal skills.
• Demonstrates a commitment to working in a team environment.
• Regular attendance and timeliness.
• Willingness to learn new skills.
• Ability to manage multiple projects simultaneously.

Preferred Qualifications (please document on resume):

• 4 years of project management, research, or survey-related experience or an equivalent combination.
• Ability to work and resolve complex project management issues with minimal oversight.
• Training in measurement, survey methods, and/or assessment.
• Bachelor's degree in sociology, psychology, public health, higher education, or other
  degree that provides significant research methods training.
• Previous CITI training in FERPA, HIPAA, etc.
• Demonstrated Qualtrics knowledge/expertise.

Pay Range: $48,000 - $62000 annually; depending on education/qualifications/experience

Time Appointment: 75% Appointment

Position Type: Civil-Service

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).