Director, Quality Assurance and Improvement

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our "promote from within" culture. We offer professional development, a comprehensive benefits package, a hybrid work model with both remote and in-office work, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical, prescriptions, dental and vision insurance
• Retirement savings plan with company match
• Company-paid and supplemental life insurance
• Flexible spending accounts
• Paid vacation, sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program

JOB SUMMARY: The Director of Quality Assurance is responsible for all aspects of Quality Assurance across Adult and Children's Clinical Services (ACCS) Department including- compliance with laws and internal Procedures & Practices, Contract adherence and fidelity, consumer/family relationships, completion of the CQI process. It warrants delivery of high quality of services.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision to 3 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

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  Ensure provisions of high-quality services by working in collaboration with all ACCS programs including Anchor operations (CSA, ACT, Counseling/Intake, Housing, Health Homes, Champs, SBMH, SUSO and Employment), HCS (Healthcare Services which include Dental and Medical), and Legal Services.

  
  
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  Ensure all ACCS operations comply with District of Columbia and Federal requirements, policies, rules and laws.

  
  
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  Ensure the maintenance of all required certifications, accreditations and licenses.

  
  
• Interface with funders/contractors on Audits and Quality Improvement issues:
  
  
  
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     DC Department of Behavioral Health (DBH) Office of Accountability officials, -

     
     
  2. 
     

     Medicaid/Medicare, and

     
     
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     Others as needed.

     
     
  
  
  
  
• Oversee and manage Continuous Quality Improvement building on a culture of collaboration and improvement.
  
  
  
  1. Summarize Department's CQI progress. Compile all outcomes and statistics required to be reported to: Department of Behavioral Health (DBH), Catholic Charities and QI committee.
  2. Work with programs in ACCS to assist in defining and tracking outcomes.
  
  
  
  
• Oversee the Department CQI process, including, but not limited to:
  
  
  
  1. 
     

     Facilitate quarterly audits of clinical charts using established agency procedures for determining number of charts and selection process. Ensure completion of necessary chart corrections. Review results with managers and facilitate process improvement, as needed.

     
     
  2. 
     

     Administer consumer/client service calls to confirm quality services and communicate findings to management.

     
     
  3. 
     

     Administer the Complaint & Grievance Policy.

     
     
  4. Manage incident reports.
  
  
  
  
• Minimize the legal and safety risk of Anchor's operations.
  
  
  
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     Identify areas of risk and develop plans to mitigate in collaboration with managers and Department leadership, as needed.

     
     
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     Track completion of corrective action plans.

     
     
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     Facilitate the appropriate corrections of chart audits.

     
     
  4. 
     

     Regularly audit adherence to policies and procedures, including credentialing and privileging (P&P 1108 and 1109) and CQI reports.

     
     
  
  
  
  
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  Coordinate, develop, and deliver Quality Improvement Committee meetings.

  
  
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  Incorporates public health tenets into work with a focus on integrated health measures, including health education and protocol and outcome development. Provides Leadership in Public Health during public health emergencies to ensure quality the impact to staff in ACCS are minimized and works in conjunction with the Agency Executive Team to inform the Agency as a whole.

  
  
• Perform other job-related duties as assigned.

EDUCATION and EXPERIENCE:

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  Bachelor's degree in Public Health or related field required.

  
  
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  Previous leadership experience and quality management experience especially in customer service industry.

  
  
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  Three-year experience leadership experience in quality assurance.

  
  
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  Demonstrated project management experience.

  
  
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  Experience in community outreach and development. Networking ability.

  
  
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  Experience working with multicultural groups.

  
  
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  Experience working with staff at all levels in an organization.

  
  

SKILLS and COMPETENCIES:

• Demonstrated leadership and management skills as well as the ability to utilize both internal and external resources to accomplish the goals and objectives of the quality improvement program in support of key stakeholders (internal and external).
• Well-developed interpersonal skills used to influence the behavior of others.