Video Teller

Honor Credit Union

paid time off, paid holidays, 401(k)

United States, Michigan, St. Joseph

2712 Niles Avenue (Show on map)

Apr 17, 2025

Position:
Video Teller

Location:

St. Joseph, MI

Job Id:
2990

# of Openings:
1

Video Teller - Berrien Springs (Full-Time)

ABOUT HONOR:

At Honor Credit Union, we've been putting members first since 1934. Our team remains true to our member promise: Providing Solutions For Your Financial Success. Honor members enjoy extraordinary member service at 28member centers, and worldwide through online banking.

OUR TEAM:

As a team member at Honor Credit Union, you are genuinely part of a family. We leave the term "employee" at the door because you're much more than that; you're a valued member of the Honor Team and its success. We don't settle for good; we strive to be great, and that starts with the individuals that live out the "I Am Honor" promise every day.

At our core, we are obsessed with providing extraordinary member experience with solutions for financial success. We are rooted in the belief that finances don't have to be intimidating and giving back to the communities we serve is essential. We are made up of outgoing, positive, friendly, and highly experienced individuals, which creates an inclusive, stimulating atmosphere. Smiling is the epitome of our culture, and like kindness, we believe smiling is contagious - it's no accident that you'll find a smiley face on all things Honor.

COMMITMENTS TO LIVING "I AM HONOR":

Act with Urgency and Care - You have the direct authority and responsibility to act and seek out solutions.
The Platinum Rule - Treat others the way they want to be treated.
Make the Connection - Develop genuine relationships so you can provide a "WOW" experience.
See a Need, Fill a Need - Seize opportunities to help others meet their needs, whether they are known or unrealized.
Reason over Rules - Make decisions that are good for the person and good for Honor.
Cultivate Peace & Love - Uphold an environment where diversity is celebrated, kindness is contagious, and everyone belongs.

WHAT WE ARE LOOKING FOR:

Provides excellent member experience by building and maintaining strong professional relationships through the Video Teller Machines.
Assist members with accurately processing a variety of video teller transactions, including processing deposits, withdrawals, loan payments, cash advances, and other various requests.
Maintains a high-level of confidentiality and accuracy while balancing each transaction and verifying cash totals.
Actively engages members to identify unrealized financial needs and recommends effective solutions.
Supports Contact Center growth by achieving established referral goals.
Ensures members are promptly and professionally served.

WHAT WE EXPECT FROM YOU:

EDUCATION/CERTIFICATION:

High School diploma or equivalent.

EXPERIENCE REQUIRED:

Six months to two years of similar or related experience, including time spent in preparatory positions. Customer service and data entry experience is preferred.

KNOWLEDGE/SKILLS/ABILITIES:

Knowledge of Company products, sales policies, and procedures.
Must have demonstrated ability to finances in order.
Strong listening, verbal, and written communication skills.
At all times follow the core values of the credit union - honesty, truth, respect, and integrity.
Must be highly detailed.

WHAT'S IN IT FOR YOU:

Honor has excellent benefits for all full and part time team members. We offer:

Medical with prescription coverage, Dental, and Vision.
401k employer contribution & matching program.
Incentive eligible.
Paid time off and paid holidays (including your birthday!).
Paid community volunteer hours.
Wellbeing spending account.
Various discounts on credit union products and services for team members & their families.
Additional perks included.

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