Application Support Administrator

Overview

The Application Support Administratoracts as a resource for the IT Service Desk Team which provides infrastructure support to all lines of business at MFA Oil Company. This infrastructure includes desktops, laptops, handheld's, servers, and PC-based point of sale (POS) systems.

This role provides research and analysis of technology and process improvement for computer equipment, applications, training, and management of the centralized c-store POS configuration manager system.

This role also supports company network administrators for all location-based network communications systems including routers, switches, cabling systems, and telephony systems.

MFA Oil Company is an Equal Opportunity/Drug-Free Employer

Responsibilities

• Prioritize and coordinate day-to-day work, as well as implementation responsibilities associated with computer systems as needed and approved. Coordinate with all stake holders (including equipment supplier; credit card processor; point of sale supplier; information technology department, office team members and field team members) to manage installations, upgrades, programming, and support needs.
• Identify problems and/or opportunities for improvement with current applications.
• Identify and recommend changes or upgrades as needed to enhance performance and/or resolve issues with current computer and point of sale solutions.
• Administer any/all retail server and workstation systems. Provide remote administration, implementation and management of all distributed systems in a large geographic footprint.
• Support all software/hardware/server systems and peripheral systems including being an after-hours emergency call escalation resource.
• Work with management team to design/update layout of point-of-sale system(s) and keep current with updates; advise management of any and all changes to system.
• Collaborate with Engineering Operations in designing, configuring, and maintaining LAN-based and WAN-based networks to ensure system requirements are met, tested, and work in the specific retail environment for which designed while maintaining PCI requirements.
• Manage, implement and troubleshoot all telephony systems in collaboration with Engineering Operations.
• Travel to remote sites or training as needed, including overnight, not to exceed 25% travel.
• Helpdesk support and Tier II break/fix support as needed.
• Mentor other team members; document processes and procedures and knowledge transfers.
• Coordinate, track, and report on the progress of work assignments and/or projects.
• Stay current and inform management of any and all industry information regarding POS issues which includes legal and technical issues, or opportunities such as new marketing features.
• Develop and maintain current job knowledge by participating in educational opportunities, reading professional publications, and attending seminars and conventions.
• All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned.

Job Requirements

• High school diploma or equivalent.
• Three years of experience in IT support.
• Basic knowledge of networking systems.
• Strong proficiency with MS Office Suite to include Microsoft Excel, Power Point and Word.
• Excellent analytical, organizational, and creative problem-solving skills.
• Excellent customer service and written and oral communication skills.
• Understand the need for change management and a structured system for technological implementations and management.
• Availability for on-call rotation for emergency work when the need arises before and after standard scheduled hours of work.
• Ability to lift, reach, stoop and or bend to retrieve products and supplies weighing up to 40 lbs. from shelves or under counters.
• Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors.
• Ability to meet company requirements, including successful pre-employment background and drug test.
• Legal authorization to work in the United States.
• Complete three Service Desk Core training classes and one Optional training class (these include those already completed for previous positions) within one year after hire or promotion to position or at next available class offering period.

Preferred Skills

• Associate's degree in computer science or a technology related field
• Experience communicating effectively on a departmental and cross-departmental basis.
• Strong IT technical knowledge, including networking, OS, and application support.
• Project Management experience implementing technology in a business environment.
• Ability to think outside the box and research solutions to difficult problems.
• Ability to work and keep on schedule with minimal supervision.
• High attention to detail and accuracy.
• Ability to meet work at a fast pace and deadlines with a high degree of time management skills.
• Experience in retail operations.
• Experience with fueling systems.
• Working knowledge of basic accounting principles.
• Ability to grasp new concepts quickly.
• Ability to maintain the confidentiality of sensitive information.
• Ability to accept and embrace accountability and be comfortable working in a strong team environment.
• Ability to work well with others.
• Ability to set priorities and goals and develop plans for achieving them.