Salesforce Delivery Manager for Quote & CLM

Product Owner for Quote & CLM

The Salesforce Delivery Manager for Quote & CLM plays a crucial role in creating a streamlined and efficient delivery process that promotes continuous improvement and enhances team performance. This position is dedicated to consistently meeting or exceeding stakeholder expectations through effective delivery management and proactive communication.
In this role, the Delivery Manager will oversee the successful end-to-end delivery of Salesforce Quote & CLM capabilities, ensuring that the development process runs smoothly while facilitating collaboration among team members. The Delivery Manager will maintain high standards of quality, timeline adherence, and scope management throughout the release management & project lifecycle.
The primary goal of the Salesforce Delivery Manager is to drive the successful execution of the delivery process, from sprint planning to hypercare and AMS handover. This involves ensuring that all deliverables undergo rigorous testing, providing timely status updates and risk assessments, and leveraging lessons learned to refine processes for improved predictability and efficiency. By doing so, the Delivery Manager will significantly contribute to the overall success of Salesforce initiatives within the organization.
The main responsibilities include:
*Oversee the entire agile delivery process, ensuring efficient execution from sprint planning through development, deployment, and hyper care.
*Facilitate agile ceremonies and ensure adherence to Scrum principles for the ASP and business teams.
*Daily track the progress of sprints using dashboards and tools, covering the complete delivery lifecycle while ensuring compliance with quality standards and timelines.
*Proactively identify, monitor, and escalate risks or blockers, collaborating with team members to implement effective mitigation plans.
*Deliver regular updates on delivery status, risk assessments, budget consumption and milestone tracking to the Product Owner, Business Process Owners, and leadership.
*Coordinate testing and quality assurance activities, ensuring all deliverables meet the necessary standards before acceptance.
*Lead retrospectives to apply lessons learned, refining delivery processes and enhancing team performance for improved predictability.
*Work closely with stakeholders to align delivery process goals, expectations, and deliverables, fostering strong communication and collaboration throughout the delivery process.

• Bachelor's degree in information technology, computer systems, business administration, project management or similar. Minimum 8+ year of experience of relevant working experience, from that at least 4 years of experience as Delivery Manager, Project Manager, Scrum Master or similar role within Salesforce Quote & CLM (Conga technology) domain or related fields, globally.
• Certified Scrum Master / SAFe Scrum Master is preferred. An Internal ABB Project Manager level 2 & 3 certification is a plus.
• Proven experience with Salesforce & Conga (Apttus) technologies.
• Exhibit effective leadership qualities to guide and motivate own team members, partners teams, while fostering a collaborative and productive work environment.
• Demonstrate excellent verbal and written communication skills to provide clear updates and facilitate discussions, along with strong organizational skills to prioritize tasks and meet delivery timelines.
• Show a proactive approach in identifying potential risks and blockers, developing mitigation plans, and understanding risk management principles to effectively address challenges.
• Maintain focus on planned sprint outcomes while being flexible and adaptable to evolving changes and feedback in a fast-paced agile environment.
• Embrace a mindset of continuous improvement by seeking feedback and applying lessons learned, while maintaining a strong focus on stakeholder needs and ensuring deliverables align with business objectives.

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