Field SPS Support Rep

Provides functional and system support to field Business Development Solutions (BDS) through compiling, tracking and/or researching data and information as required and coordinating service provider communications.

Essential Functions

• Provides assistance with designing, implementing, administering, and monitoring procedures and processes in support of contracted service provider agreements and other business requirements, including compliance-related programs, assessments, projects and related functions.
• Assists team with changes to operating agreements.
• Tracks and monitors queries in the database management system as needed to meet the needs of the various programs (e.g., addendum compliance, schedule compliance and ad hoc reports requested by different departments).
• Resolves and/or escalates procedural help tickets.
• Maintains of Business Control Self-Assessment (BCSA) documents.
• Coordinates service provider communications.
• Accesses various database systems to gather, update and interpret information.
• Generates and distributes reports as needed.
• Participates in the preparation of presentations or use in Forums and field meetings.
• Monitors the agreement review and termination file process flow. This includes tracking the process and updating field management on file status.
• Assists, as requested, with system function and applications as intended or designed.
• Perform other duties as assigned.

Minimum Education

Associate degree in Business Administration, Information Technology (IT) or related field required.

Minimum Experience

Two (2) years' experience in database administration, information technology, process/systems engineering, business administration or related area required.

Knowledge, Skills, and Abilities

Software skills, including use of Microsoft Office software and web-based applications.

Strong time management, organizational, verbal and written communication skills.

Ability to troubleshoot issues and develop solutions.

Ability to develop effective methods for tracking and monitoring data or information.

Knowledge of CDAS or ability to work with similar database management systems.

Job Conditions

Some travel required.

Preferred Qualifications:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: (FEC_SH26) U.S. Pay Range: $22.11/hour - $44.22/hour Colorado Pay Range: $23.34/hour - $42.37/hour New York Pay Range: $23.34/hour - $44.22/hour New York City Pay Range: $29.48/hour - $44.22/hour

Additional Details: This position can be domiciled anywhere in the East Texas or West Texas Districts.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)