Scrum Master

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

What You Will Work On

• Work within a globally distributed organization to ensure consistency and continuous improvement in the application of Agile methods across the organization.
• Identify and propose areas for improvement and issues affecting effectiveness that the teams themselves might not be aware of.
• Support the team with internal and external communication, improving transparency, and radiating information.
• Encourage fun, innovative, and imaginative work and environments for Crisis24 teams.
• Bring ideas, experiments, and change to teams in a sustainable way.
• Help the team understand the need for clear and concise product backlog items.
• Plan and run agile ceremonies for multiple teams following scrum or Kanban methodologies.

What You Will Bring

• Promoting a culture of continuous improvement.
• Giving people the space and tools to think creatively
• Keeping performance and morale high under difficult and challenging circumstances.
• Seeking constructive outcomes in discussions, challenging traditional assumptions while remaining willing to compromise when it is beneficial to progress.
• Guide and coach leadership, product, and development teams to adopt a Lean/Agile mindset.
• Lead continuous improvement efforts by introducing best practices in line with industry trends.
• Ensure teams have the knowledge required to successfully operate in a Lean/Agile manner.
• Facilitate cross-team coordination and collaboration.
• Mature the Lean/Agile practices by developing reference and training documentation, such as, guidelines and best practices.
• Help the team identify and drive the resolution of impediments.

In addition; your responsibilities will include:

1. Coach




• Teaching, mentoring and coaching the teams in adopting and successfully using Scrum
• Coaching teams on agile roles, including product owners and developers, using a whole team approach.
• Focusing on the team and finding ways to help the team to take it to the next level of improving performance.
• Working closely with the product owner/team lead to formulate techniques for effective Product Backlog Management.
• Making sure when problems arise the team should be equipped enough to solve it on their own.
• Like any good coach, this role does not solve the problems faced by the team, rather, helps them solve the problem as well as bringing bigger issues to the Agile Delivery Team to discuss.




2. Servant Leader
   
   
   
   • Listening skills
   • Empathy
   • Cultivating a culture of trust
   • Acting with humility
   • Encouraging others
   
   
   
   




• Servant to the Scrum Team. A servant leader is the one who asks, "what can I do today to help you and the team be more effective?" rather than asking "what are you going to for me today?". The objective is to enhance/increase teamwork and personal involvement, but it is not the master of the team. Instead encourages, enable and energizes the team to realize their potential. Leads the team through healthy conflict and debate on ideas. A servant leader have the following qualities:




3. Process Authority




• This role has the responsibility to ensure that the team enacts and adheres to the scrum values, principles, and practices alongside the specific approaches of the Scrum team.
• This role also has the responsibility to inspect and adapt the process to make it work for the individual team in their specific circumstances, with the ultimate goal to align with the rest of the Crisis24 engineering teams when possible




4. Interference Shield




• This role has the responsibility to protect the engineering teams from outside interference and disruption that results in not delivering the business value every sprint.




5. Removes Impediments




• Assist the team in identifying, removing impediments, and addressing cross team dependencies.




6. Facilitates Ceremonies




• Ensure Agile/scrum ceremonies are being held according to Crisis24 agile framework in a way that provides value to the team and the process
• Facilitate retrospectives to enable the team's search for improvements.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA