Remote Customer Service Representative

Purpose:

Provides customer service to policyholders and agents by providing answers to customer inquiries and quotes. Focuses on a satisfying experience for customers by displaying a knowledgeable, helpful, & positive attitude.

Roles & Responsibilities:

• Answering incoming call volume and provide written communication for all lines of business for policyholders, agents, and strategic accounts
• Processing transactions for multiple lines of business, systems, & products
• Uses multiple computer applications
• Actively participates and involvement in department initiatives and goals

Required Technical Skills:

• Proficient in Microsoft Office.
• Proficient skills with all computer applications for servicing & quoting all products.
• Proficient in utilizing knowledge management tools & resources.

This role requires remote internet speeds of 20 Mbps upload and 10 Mbps download. Successful applicants working remotely may be required to perform, and share, the results of an internet speed test.

We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:

• Two options for your health insurance plan (PPO or High Deductible)
• Prescription drug coverage (included in your health insurance plan)
• Vision and dental insurance plans
• Short and Long Term Disability coverage
• Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
• Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)

In addition to the above insurance offerings, our employees also enjoy:

• A robust 401k plan with up to a 5% employer match
• A retirement savings plan that is 100% company funded
• Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
• Eligibility to receive a yearly bonus as a Munich Re employee
• A variety of health and wellness programs provided at no cost
• A hybrid environment that gives you a choice in where and how you get work done
• A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
• An on-site complimentary workout facility as well as walking trails on campus grounds
• On-site wellness center complete with nurse practitioner
• Financial assistance for adoptions and infertility treatment
• Paid time off for eligible family care needs
• Tuition assistance and educational achievement bonuses
• Free parking
• A corporate matching gifts program that further enhances your charitable donation
• Paid time off to volunteer in your community

At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.

We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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