Across the healthcare industry nationwide, hospitals and health systems face challenges to today's approaches to expense management, as revenue growth has not kept pace with expense growth. In response to these unprecedented external challenges, MGB launched Sustain in fall of 2023. Sustain is a new ongoing organization-wide program that works to build an infrastructure, culture, and mindset around continuous improvement, working to preserve our four-part mission through focus on resource stewardship. Do do this, while also funding needed capital maintenance and improvements to deliver on world-class patient care, research, education, and community health, we must seek out innovative opportunities to optimize the way we work and manage resources across our organization.
The Financial Analyst, Business Planning (Sustain Analytics), at Mass General Brigham is responsible for completing a broad range of strategic, financial, analytic, planning, benchmarking, and other management and operational support activities for one or more designated members of the Mass General Brigham Senior Leadership Team (Senior VP's, Clinical VP's, Operating VP's and Executive Directors), as well as local leaders across the enterprise.
A critical measure of each Financial Analyst's success will be the extent to which the analytic and planning needs of each person supported are met in a timely, consistent, high quality manner. This will require close collaboration with staff within the clinical departments, and many other analytic, financial, and planning groups throughout the MGB enterprise, including Sustain Management Office (SMO), Business Planning, Financial Planning, Digital, and local financial, operational, and analytical teams and decision-making bodies at each of the MGB entities. An ability to synthesize, summarize and effectively communicate the analytic and planning work that is performed is key.
Role and Responsibilities: 1. Sustain:
- Provide the following analytic and planning evaluations for any initiatives within the supported MGB Sustain Core Teams (including, but not limited to: Workforce/HR and Talent, Clinical Practice and Supply Utilization, Clinical Pharmacy, Non-Clinical Supplies and Purchased Services, Research, Digital, Real Estate, and Enterprise Asset Management):
- Assess data and analytic needs of an initiative, program, service, or clinical area for MGB Sustain
- Provide financial and analytic support to Sustain Core teams in support of impact identification, implemented opportunity measurement, and realization
- Serve as liaison to Financial Planning team, as well as local finance/budget teams across MGB entities in communicating financial and operational impact to budget and run rate
- Collaborate with various individuals from any operational, analytic, planning, or support departments and teams across MGB
- Provide any other ad hoc Sustain related financial, analytic, or business planning needs requested by MGB Senior Leadership team
2. Sustain Operations Excellence - General:
- Support all data readiness in preparation to launch Sustain Operations Excellence (SOE) to a new department across the MGB enterprise, including:
- Confirm accurate and up-to-date department list with the affinity group's acting Affinity Lead
- Collect, compile, and validate budget and actual baseline volume and payroll information with external productivity reporting resources, verifying and communicating findings with financial and operational leaders
- Populate budget and actual data into key workforce management tools and supply appropriate stakeholders with information to inform others
- Work with department leadership, local finance teams, and other analytic based teams as appropriate to investigate data variances and advise on the most appropriate and definition, ensuring any adjustments were scalable across the enterprise
- Complete an internal best benchmarking analysis for each new department launched within the assigned affinity group
- Represent analytics team in appropriate SOE meetings, and coordinate appropriate kick-off meetings and materials needed with various data teams across MGB (local department analytics resources, MGB Enterprise Analytics, etc.)
- Develop expertise in workforce management tools, and key volume and payroll information in order to troubleshoot, validate and root cause data challenges
- Provide ongoing data and analytics support to department leaders throughout a full workforce management cycle
- Escalate challenges, discrepancies, roadblocks regarding data and analytics to manager, leadership, or appropriate data owner
3. Sustain Operations Excellence - Information Systems Management:
- Support external system used for bi-weekly productivity reporting:
- Calculate bi-weekly unit of service statistics used for non-clinical revenue generating departments
- Create deliverables for executive and c-suite level leadership, summarizing performance and related comments from local entities and departments
- Collaborate with digital teams on maintenance of system, including adding new departments, removing old departments, making adjustments to existing department definitions, building out custom configured KPIs and reports, and maintaining requirement workbook
- Collaborate with leadership across Business Planning, Finance Planning, and Sustain Management Office to deliberate on and manage definition changes that may have impact across modules (i.e., developing primary statistic definitions)
- Collaborate with operational leaders to improve compliancy of scalable, consistent, and automated data feeds across the enterprise that accurately measure the activity driving workload for non-revenue generating departments
- Support ad hoc inquiries and analytics from department leaders
- Support external system used for external benchmarking comparative analytics
- Collaborate with leadership across Business Planning and Digital to manage routine system maintenance and upgrades
4. Sustain Operations Excellence - Impact Measurement:
- Provide single oversight of the Internal Savings Calculator (ISC), which includes:
- Receipt of final approved workforce productivity goals and associated sustainable improvement plans from SOE Consultants
- Input productivity metrics into the ISC to measure financial and operational impact of implementing the sustainable improvement plan relative to both actuals and budget
- Communicate weekly impact updates to senior leadership team in a timely, effective manner
- Serve as liaison to Financial Planning team and local entity finance departments to communicate implemented financial and operational opportunity
- Apply data best practices to maintain ISC and complete ongoing data validation to ensure data integrity
- Independently manage and prioritize ad hoc requests from SOE stakeholders, including SOE Consultants and senior leadership team
- Escalate data flags and incongruencies in process approaches to appropriate SOE stakeholders
5. Communication Activities:
- Prepare concise, creative, professional summaries of analyses and plans for members of Senior Leadership, as appropriate.
- Effectively present findings to all levels of staff, targeting the presentation towards the knowledge level and needs of the audience
- Provide input to the team or senior leadership on additional analyses and key next steps
- Develop summary communication materials for executive level and board presentations, as requested.
- Keep current regarding trends and developments in the health care field, particularly as they pertain to workforce management, analytic and decision support tools, financial trends, evolving technologies and programs, etc.
6. Project Management
- Manage ad hoc projects related to business, financial and/or strategic planning for Sustain, in collaboration and alignment with the Sustain Management Office (SMO) and Project Management Office (PMO).
Qualifications:
- Bachelor's degree required; Related Masters degree preferred; Academic experience focused in finance, financial analytics, data analytics, and/or operations management
- At least 2 years progressive experience in financial analytics, workforce management/productivity analytics, and/or data analytics required
- Experience working in a health system, hospital and/or similar medical center environment preferred.
Skills/Abilities/Competencies:
- Comfortable with querying and manipulating large amounts of data and the ability to ensure data integrity using quality checks at various points in the process.
- Ability to work independently as well as collaboratively at all levels of complex organization.
- Detailed understanding of financial systems and processes.
- Strong technical knowledge of budgeting, financial analysis, productivity, and benchmarking.
- Exceptional analytic skills and knowledge of analytic tools and resources (SQL, Tableau, advanced excel functions)
- Comprehensive understanding of healthcare industry and related accounting, budgeting and revenue analysis.
- Excellent interpersonal and communication skills.
- Strong oral and written communication skills (Powerpoint and Outlook), including the ability to communicate analysis details to different individuals and audiences throughout and across the enterprise
- Excellent ability to work with senior organizational leadership and with staff across complex multi-entity organization.
- Excellent organizational skills, including ability to work on multiple projects at once
- Ability to effectively respond to time sensitive issues and meet deadlines
- Project management and team facilitation experience and skills preferred.
- Embodies Sustain operating principles of: system mindset, agile decision making, collaborative behavior, and personal accountability
Supervisory Responsibilities:
- No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff
Fiscal Responsibilities:
- No direct budgetary responsibility
- Demonstrates fiscal responsibility by incorporating efficiency and resource stewardship in business planning efforts
Working Conditions:
- Role is hybrid (primarily remote), and may require minimal time on-site. May require travel between MGB entities and Assembly Row
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Mass General Brigham (Enterprise Services)
May 02, 2025