UX Design Manager

We are seeking a B2C experienced and strategic Senior UX Design (UXD) Manager to lead and drive our pet-parent-focused application as part of our Veterinary CRM suite. This role will be responsible for helping to collaboratively drive product vision and execution with your cross-functional partners while ensuring alignment with pet parent needs.

As leader/coach, you will manage a team of talented UX designers, work cross-functionally with product owners (across both pet parent and clinic-facing apps), marketing, and engineering. Additionally, this role will partner with colleagues from practice information management systems (PIMs), ensuring a high-quality experience for both veterinary clinicians and pet parents - helping to improve clinic/pet parent communications.

Key Responsibilities

Strategic Leadership & Product Innovation

• Driving design for features that support high-quality veterinary consultations, helping veterinarians deliver clear, informed, and actionable guidance to pet parents via highly engaging experiences
• Working with UX designers, product ownership, engineering and UX research steward interface design and prototyping throughout development, testing and implementation
• Working with your cross-functional partners, you'll help drive requirements and identify solutions to user workflow challenges
  • Build prototypes and simulations of user experiences
  • Produce wireframes, customer journey maps, specifications and other design related documentation
  • Participate in user research and observe usability tests which are organized and facilitated by UX researchers
  • Leverage our design system, and other standards resources, to document common approaches to UXD
  • Incorporating customer research and feedback, market trends to drive long-term success.
• Help drive interoperability with PIMs platforms, enabling seamless two-way communication between veterinarians and pet parents
• Maintain a deep understanding of the competitive landscape, helping refine product positioning and differentiation

Team Leadership & Development

• Mentor and lead a high-performing team of UX designers, fostering a collaborative, innovative culture - and working with UXD leadership to help maintain the same across the global team
• Set clear goals, objectives, and success metrics for the team, ensuring accountability and growth
• Encourage a customer-centric and data-driven approach to interaction design, leveraging insights to drive intuitive solutions
• Promote cross-functional collaboration and empower the team to take ownership of their product areas

Veterinary Consultation & Pet Parent Communication Excellence

• Develop features that enable veterinarians to provide high-quality guidance for pet parents, ensuring appealing data-driven recommendations and improved pet health outcomes
• Enhance real-time communication capabilities between veterinarians and pet parents, supporting follow-ups, treatment adherence, and care continuity
• Work with cross-functional partners to ensure that pet parent communication tools integrate seamlessly into the veterinary workflow, reinforcing trust, education, and proactive pet care

Stakeholder Communication

• Manage expectations and communications at all levels - both internal to the team and with cross-company stakeholders, including product teams, engineering teams and executive leadership

What you need to succeed -

• 6-10+ years of experience in UX design with at least 3+ years in a leadership role, preferably in B2C and SaaS, with veterinary software solutions experience a plus
• Experience in managing and scaling high-performing UX teams
• Strong executive communication skills, with the ability to inspire and manage expectations at both team and stakeholder levels
• Understanding of B2C and B2B2C business models
• Strong analytical skills with a data-driven approach to decision-making
• Passion for building a collaborative, inclusive, and fun team culture that fosters innovation and excellence
• Excellent communication and storytelling abilities to align stakeholders and inspire team
• Passion for the veterinary industry and a commitment to improving outcomes for veterinarians, pet parents, and companion animals

Location: Westbrook, ME and/or partial virtual, New England

Reports To: Associate Director of User Experience Design

Why IDEXX?

We're proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet parents worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you?

We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.