New 
Customer Service Representative
 TEKsystems | |
$23.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, North Carolina, Charlotte | |
 May 15, 2025 | |
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*Description*
- This role will be solely supporting one of the largest customers of the client handling up to 40 outbound calls daily pertaining to gaining access to key fobs and walking employees of the customer through troubleshooting. They will then update the internal system with any pertinent information. - They will work within Excel to document information pertaining to the client. Experience with pivot tables and V-Lookups is a plus. - Administrative ad-hoc functions related to the bank key fobs. *Skills* Customer service, Customer support, data entry *Additional Skills & Qualifications* Customer service/call center experience - Experience working within Microsoft applications - Excel, Outlook, Word - and multitasking - RELIABLE - if they do not have a great work ethic, it will hurt the rest of the team. Need to be dependable for them to show up to work daily on time. - Need to have a good understanding of computers + PC/typing skills, proficient with technology and navigating systems - Organization & attention to detail is crucial (NO room for errors, need to be thorough and competent). - Excellent communication skills (verbal & written) *Experience Level* Entry Level *Pay and Benefits* The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a hybrid position in Charlotte,NC. *Application Deadline* This position is anticipated to close on May 23, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |