User Experience & Training Associate - GROWMARK, Inc. - Bloomington, IL

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

See what it's like to work at GROWMARK:https://youtu.be/CSVMnKCySsY

PURPOSE AND SUMMARY STATEMENT

Assists with communication, testing, training and user design of GROWMARK supported software. Focus will include FS Optics and Agvance Analytics, but will include other software systems to provide maximum benefit to member company users and internal GROWMARK division users.

ESSENTIAL JOB FUNCTIONS

Under the direction of the Sr Mgr, Portfolio - Process & Data Analytics, coordinates with FS Member/Retail, and end users for training and user design of information systems and technology including, but not be limited to, FS Optics, Agvance Analytics and other supported software applications.

Assists in consultations with potential users to determine their specific training and user experience needs. Utilizes functional knowledge of corporately supported technologies as well as industry best practices and procedures to meet those needs.

Identifies and documents potential user experience and training enhancements and assists with the presenting and designing of new, easy to understand, and implementable solutions.

Responsible for maintaining and distributing current documentation and manuals to users on assigned software application and hardware.

Ability to provide technical support, documentation, resource management, and training to new and existing users, analysts, and developers.

Assists with the installation and support of FS Optics, Agvance Analytics and other GROWMARK supported software systems at member cooperatives with users and GROWMARK product and support divisions.

OTHER JOB FUNCTIONS

Understands and documents system interfaces with the ability to provide training and support on Agvance Analytics as well as FS Optics user experiences and training.

Assists in the evaluation of new software, associated hardware and services to be offered to end users.

Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safety, OSHA and DOT policies and procedures, as they apply.

Performs other duties or special projects as assigned.

REQUIREMENTS

Normally requires a bachelor's degree in information systems, accounting, or business, or the equivalent thereof, and 4 years or more of related work experience to demonstrate applications working knowledge to provide computer software recommendations and leadership to agri-businesses.

Understanding and experience with computer services-related areas including computer system trends and direction, general accounting, and agri-business.

Understanding of GROWMARK Agvance software, and their interfaces with assigned applications and understanding of software and hardware design and integration

Ability to provide technical support, resource management, and training to new and existing users.

Proven leadership skills and the ability to achieve results through others.

Demonstrated planning, organization, analytical, diagnostic, problem-solving, and project management skills and the ability to read and interpret technical material.

Proven team building skills and the ability to work independently and in a team-oriented environment.

Proven computer skills and the ability to use the computer to enhance business processes.

Must have the ability to travel independently and overnight as necessary.

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making and skill development.

Must have and maintain a valid driver's license and satisfactory driving record.

Ability and willingness to participate in required training that may include education on GROWMARK's policies and procedures and additional training as it relates to the requirements of the position.

At GROWMARK, we are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO), paid holidays, and parental leave, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.

We are an equal opportunity employer, including protected veterans and qualified individuals with disabilities. Employment may be contingent upon receipt of an acceptable and job-related background check, drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.