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Engineer III Digital Media Technology Services

University of the Pacific

United States, California, Stockton

3601 Pacific Avenue (Show on map)

May 20, 2025

Posting Details

Position Information

Job Title	Engineer III Digital Media Technology Services
Union Level
Department	Pacific Technology
Campus	Stockton
Posting Number	201304030P
Full or Part Time	Full Time
Number of Months	12
Work Schedule	Work performed during standard business hours, 8:00AM-5PM, M-F, PST, with occasional overtime and hours worked outside of normal schedule may be required to meet business deadlines.
Position End Date
Open Date	05/19/2025
Close Date
Open Until Filled	Yes
Special Instructions to Applicants	For Applicants Seeking Job Opportunities within the University Internal: Internal applicants will be considered within the first five (5) business days of the posting period. External: External applicants will be considered on the sixth (6) business day of the posting period.
Sponsorship	This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose	Responsible for an expert level of technical support to the University community including requirements gathering, design, installation, programming, configuration, troubleshooting, upgrading and maintaining collaboration and video surveillance technology. Generates documentation on how to utilize the systems, provides written technical resolutions in a central knowledge base, and leads in the development of technical standards for learning technologies. In addition to support of daily operations, this position includes vendor and customer interactions in the evaluation, technical design and implementation of projects that advance the state of digital media technology at the University. This is a leadership role with limited supervision of junior DMTS Engineer.
Essential Functions	Explores, identifies, evaluates, enables, and promotes existing and emerging digital media, surveillance, instructional technologies and their application. Design, install, program, configure and maintain new or existing technology systems and services for a diverse customer base within the University community. Serves as a senior level technical support to the digital media engineers. Performs expert level technical analysis for projects for integration of digital media technologies. Leads, defines, documents, and communicates to customers digital media technology standards. Provides high level of customer service and satisfaction to the University community in resolving complex issues and preventing future digital media related technical issues. Seeks new and maintains existing positive relationships with multiple digital media vendors. Effectively communicates project expectations to team members, stakeholders in a clear and timely fashion. Serves as project technical lead through accurate and predictable: Plans and schedules project timelines and milestones Estimates the resources and participants needed to achieve project goals Develops and delivers progress reports, proposals, requirement documentation, technical training sessions, and presentations. Conducts project post mortems and creates recommendation reports in order to identify key project elements and improve future projects. Responsible for performing and reviewing site surveys, designing customer solutions based on requirements, estimating, and producing documentation suitable for management presentations and system installation, and control system programming scopes. Produces and drives continual improvement of advanced audiovisual design documents including: control flow diagrams, audio and video components, wiring schematics, and renderings. Complex system design, integration, maintenance and programming to the latest control processors, servers, and peripheral devices. Reads and analyzes architectural, mechanical, electrical (MEP) and acoustic plans. Prepares proposals and designs for audiovisual system integrations and installations. Analyze architectural. Delivers projects on time, and on budget. Provides leadership and training to DMTS Engineer 1 and 2. Logs support requests and issues reported into a central database and maintain their updates. Generates reports and analyzes trends in issues and leads the design and implementation of permanent resolution to issues. Performs other duties as assigned or requested. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision-making that demonstrates awareness of, and responsiveness to, the ways socio-cultural forces related to race, gender, ability, sexuality, socio-economic status, etc. impede or propel students, faculty, and staff.
Minimum Qualifications	High school diploma and 2 years of post high school continuing education required. Minimum of ten (10) years of overall audiovisual commercial integration experience as hands on A/V installer, design engineer, systems engineer and/or programmer. Five (5) years of medium to large scale control system programming, audio DSP programming, and integration. Five (5) years of medium to large scale AV project management.
Preferred Qualifications	Masters or Bachelors Degree in IT Electronics or Electrical Engineering or related field Certified Cisco CCNP-Collaboration Certified Crestron Master Programmer Certified Biamp Audio DSP programmer Certified Infocomm CTS-Design or CTS-Integration Certified Institute of Noise Control Engineer (INCE) Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity, and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work.
Physical Requirements	The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Primarily office setting, AV closets and /or data center with exposure to noise and cooler temperatures. Constant sitting and computer usage, frequent walking and standing required. May require occasional bending, stooping, and squatting. Simple grasping, frequent use of computer keyboard. Proper use of hand tools. Ability to lift up to 50lbs. Work Environment/Work Week/Travel: May require working, nights, weekends and holidays.
Hiring Range	$41.64 - $57.26
Background Check Statement	All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening. AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.
AA/EEO Policy Statement	University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.