Table Games - Dealer

Responsibilities:

• Provides fast, flawless, personalized customer service to our players
• Promotes positive customer relations
• Creates memorable service experiences and a fun-filled environment for our players
• Facilitates the game and explains the rules of the game to our players
• Conducts assigned game according to procedures; computes pay-off odds to pay winning bets and collect losing bets
• Exchanges cash for gaming chips according to procedures (buy-in transactions)
• Audits and completes fills and credits on the table games
• Cooperates with other dealers when assigned to the same game
• Controls the pace of the game
• Ensures game security
• Informs the Floor Supervisor and /or Box person of any requests or unusual play
• Issues the proper amount of gaming chips to players after completion of the credit authorization procedures
• Adheres to established cash handling and accounting procedures
• Complies with all departmental and company policies as well as all established regulations
• Maintains confidentiality regarding customer play
• Amicably resolves customer issues
• Works safely, following all established safety rules and regulations
• Communicates effectively with co-workers, supervisors and guests
• Follows all relevant policies and procedures
• Performs other duties as assigned.

Competencies:

• Must possess excellent English communication skills.
• Must be able to successfully pass a background check and receive a license from the DE Lottery.
• Must be able to appropriately manage stressful situations, occasionally dealing with angry customers.
• Must be able to work weekends, holidays and nights as business needs require.
• Must be able to report to work on time as scheduled
• Must present an overall professional appearance and report to work in appropriate attire

Work Environment:

• Must be available to work weekends, holidays, and nights as scheduled
• Department Shifts: Swing (8p-4a) / Grave (4a-12p)

Additional Benefits:

• Enjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions

Target Salary Range:

• $6.45/hr *tipped employee

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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High School (required)

5 years: Must possess 5+ years of dealer experience in a minimum of three games (Blackjack, Roulette, Craps, Baccarat, or Pai Gow) (required)
Must pass an audition, demonstrating level of proficiency. (required)
Must be quick, analytical and observant, with good math skills (required)
Exceptional customer service skills (required)

DE Gaming License (preferred)