New

Outpatient Diagnostics Scheduling Representative

Boys Town
tuition assistance, 401(k), retirement plan
United States, Nebraska, Omaha
May 22, 2025
Performs specialized administrative duties pertaining to order entry and the scheduling and coordination of outpatient/non-sedated patient services. Acts as the primary point of contact for coordinating single or multiple service needs, scheduling, collecting pertinent clinical and demographic data, or making referrals to Financial Counselor for outpatient services which include but are not limited to: Outpatient GI Clean-outs, sleep study, CT/MRI, EEG, EMU, and other services as identified. Create a patient plan to include date of service, scheduled time and where to present for care to be rendered. Provides excellent communication to providers, ancillary service team members, Patient Access and patients to ensure a successful patient experience and service outcome. SCHEDULE: Monday-Friday 8a-4:30p. Hybrid position with in-office scheduling Tuesday & Thursday. MAJOR RESPONSIBILITIES & DUTIES: Accepts orders from internal and external provider sources via electronic, fax or verbal routes validating medical necessity and indication for testing as well as priority for scheduling. Coordinates with necessary Ancillary departments or Inpatient Medical Unit to determine availability of necessary resources taking into consideration additional testing or services ordered and to be received on the same date of service to make the visit as efficient and effective as possible. Enters all non-electronic orders into necessary clinical based system following necessary documentation requirements. Collect and verify insurance information, companies, and account numbers with the patient correct any discrepancies in the HER Creates patient plan outlining ordered services, scheduled date, time services are scheduled to take place and location for patient to present for check-in. Provides overflow assistance to Surgery Pre-Admissions and Surgery Scheduling teams as necessary when coordination of surgical and non-surgical services is required and/or as needed to manage. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to work in a fast-paced environment with frequent interruptions, responding quickly and calmly to urgent and potentially stressful situations. Ability to utilize a variety of computer programs to manage work; familiarity with Windows and Office programs such as Word and Excel. Knowledge of compliance issues and their importance and consequence. Ability to communicate effectively and concisely, both orally and in writing, with providers, patients, families and all levels of management and staff to enhance care and provide best practice. Ability to serve as a positive role model, supporting the mission of the organization and maintaining a high level of integrity, confidentiality and professionalism. Must have good communication, assessment, and organizational skills. Must have good PC skills including experience with Microsoft Outlook, Word, and Excel. Must have good public relation skills and be detail oriented. Ability to communicate effectively verbally and in writing. Ability to operate phone system, "Microsoft Software" (Word, Outlook e-mail), electronic medical record. Ability to handle physician/patient complaints or conflicts regarding scheduling in a positive and professional manner. Ability to multitask. Ability to be flexible in meeting staffing requirements based on changing demands. REQUIRED QUALIFICATIONS: High school diploma or equivalent required. Minimum of 2 years of experience with medical terminology required. Prior working knowledge of using personal computer required. PREFERRED QUALIFICATIONS: Minimum of two years of experience in surgical setting, prior hospital/ambulatory scheduling experience preferred. Experience with electronic medical records preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Occasionally having to exert up to 20 pounds of force. Possesses audible acuity necessary for assessing patients through phone contact. Possess visual acuity necessary for using computer and for reading documents. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do. At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.