Banquet Captain

Sugarbush Resort
parental leave, sick time, 401(k)
United States, Vermont, Manchester
Jun 29, 2025
Seasonal (Seasonal) RESORT OVERVIEW: Sugarbush Resort is a year-round destination offering some of the best skiing and riding in the east, an award-winning ski school, golf, disc golf, an array of dining venues, and a fully appointed Health and Recreation Center. Do you want to join an all-star team dedicated to delivering an unparalleled guest experience? Make this your best season yet by joining the team at Sugarbush and taking advantage of everything Vermont has to offer. BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?: Free skiing + riding privileges at Sugarbush and across the family of Alterra Mountain Company resorts for all eligible employees and their dependents. Discounted rates at non-Alterra-owned Ikon Pass destinations. Golf perks along with health & recreation center membership for eligible employees and their dependents. Vacation and sick time for eligible employees to rest, relax and recharge. Generous discounts on food & beverage, apparel, and outdoor gear. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more. 401(k) plan with generous company match. Paid parental leave of up to 6 weeks for eligible employees. POSITION SUMMARY: The Banquet Captain plays a critical leadership role in the execution of banquet and event services. This position is responsible for coordinating staff, managing event timelines, and ensuring seamless service that exceeds guest expectations. The ideal candidate is detail-oriented, professional, and thrives in a fast-paced, team-driven environment. This is a tipped position and requires working weekends and nights. The position is full-time seasonal paying $13/hour plus tips. RESPONSIBILITIES: Lead banquet service team during events, ensuring staff are well-prepared, punctual, and aligned with service standards Coordinate room setup and breakdown based on banquet event orders (BEOs), including table arrangements, linens, service stations, and decor Liaise with kitchen staff, event planners, and management to ensure smooth timing and communication throughout events Conduct pre-shift meetings to brief staff on event details, assignments, and service expectations Provide hands-on support to staff and fill in wherever needed to maintain high-quality service Monitor event progress and proactively resolve issues or guest concerns Ensure compliance with health, safety, and sanitation standards Accurately complete event reports, staff time sheets, and post-event checklists Train and mentor banquet servers and bartenders to ensure consistent, professional service Maintain banquet equipment and inventory, reporting damages or needs for replacement QUALIFICATIONS: Minimum 2 years of banquet or catering experience; prior supervisory or captain experience preferred. Strong understanding of food and beverage service procedures and standards. Excellent communication and leadership skills. Ability to remain calm and organized under pressure. Detail-oriented with strong organizational and time management abilities. Flexibility to work nights, weekends, and holidays as required by event schedule. Ability to stand or walk for extended periods and lift up to 50 lbs. Sugarbush Resort is an Equal Opportunity Employer.