Mail Clerk (Full-Time, $17.50/hr.), Department of Mail Services

External Applicants:

Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description.

Cover Letter and Supporting Documents:

• Navigate to the "My Experience" application page.

• Locate the "Resume/CV" document upload section at the bottom of the page.

• Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files.

Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission.

Current Employees:

Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.

A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Job Description Summary

Job Description

Essential Functions:

• Meters and processes University's outgoing mail, including classifying, weighing, and determining rates.

• Receives and sorts incoming and outgoing mail/packages for distribution, both intra-campus and off-campus, and assists with day-to-day operations of Mail Services.

• Supplies parcel lockers with packages, as needed.

• Delivers and collects mail from University departments both on and off campus.

• Assist at the Mail Services lobby window as needed.

• Operate Point of Sale and USPS machines as needed.

• Performs other related duties as assigned.

Required Education, Knowledge, Skills and Abilities:

• High School graduate with at least three year's related experience, or an equivalent combination of education and experience.

• Knowledge of USPS guidelines for mailing procedures.

• Knowledge of customer service standards and practices and the ability to keep customers, management, and coworkers well informed.

• Proficiency in computer skills, including MS Office, the internet, and other relevant software.

• Solves problems associated with the collection and delivery of campus mail.

• Ability to display professional attitude and appearance in approach to the job.

• Ability to plan, organize, and prioritize work effectively.

• Ability to demonstrate concise and effective communication skills both orally and in writing.

• Ability to identify and analyze problems, presenting solutions using various resources and creative ideas.

• Ability to utilize input from others and research acceptable solutions in conflict situations.

• Ability to handle multiple tasks and responsibilities with enthusiasm.

• Valid driver's license with a good driving record; must be insurable.

Preferred Education, Knowledge, Skills, Abilities:

• Mail center or mail courier experience preferred.

Physical Requirements:

• Medium work: exerting up to 50 pounds of force occasionally and up to 20 pounds frequently.

• Driving, lifting, climbing, standing, walking, talking, and hearing. Subject to both environmental conditions; activities occur inside and outside. May be exposed to hazards and noise.

Additional Job Description

Time Type Requirement

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Equal Opportunity Statement

The University is an equal opportunity employer and welcomes all qualified candidates to apply without regard to race, color, religion, national origin, sex, age, sexual orientation, gender identity and expression, genetic information, disability and military or veteran status.

Accommodations for Applicants

If you are an individual with a disability and need an accommodation to participate in the application or interview process, please contact AskHR@wfu.eduor (336) 758-4700.