IS SYSTEM SUPPORT ANALYST(Entry/Experienced) FTW

Build a Career That Matters with One of the World's Most Respected Employers!

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Michelin seeks an IS System Support Analyst for its Woodburn location. Join our top-tier team in maintaining advanced systems.

• Ensure the availability, performance, and security of applications and systems by providing Level 2-3 Support (helpdesk is Level 1) and advancing incidents to central Michelin support.
• Collaborate with vendors and Michelin Information Systems (IS) teams to resolve issues with appropriate and timely risk management and root cause analysis.
• Respect Service Level Agreements (SLAs) for all incidents, including documenting issues/resolutions, communicating status/risks to collaborators, and effectively managing critical issues.
• Coordinate and manage changes for incident resolution and participate in the change approval process for any production changes.
• Actively contribute to the VMware, Horizon support team and the Cyber Security team. VM with Vcenter.
• Experience with VDI(Virtual Desktop) - instaclones or dedicated pools with VDI.
• Monitor daily critical metrics for compliance in Cyber Security and work diligently to bring any non-compliant systems into compliance.

WHAT WILL YOU BRING

• A willingness/ability to provide on-call support outside of normal work hours and weekends, as needed.
• A willingness/ability to learn new business processes, applications, and technologies.
• The ability to interact/communicate in a professional manner with end-users, customers, and colleagues.
• Experience in troubleshooting/problem-solving issues with applications, system software, computer hardware, computer networks, or similar equipment/processes at work, home, or during school.
• Ability to work with customers/users to quickly understand the risks/impact of issues and to prioritize what to work on first.
• Demonstrated ability to work effectively across teams with different cultures and in multiple time zones, is preferred.
• Prefer 2 years' experience in providing Level 2-3 support for one or more computer systems.
• Experience in using VMWare and involved with Cyber Security.
• Ability to work with cross functional teams to define the issues and help them to build the test scenarios to ensure issues are fixed.

Required Skills:

• Proficient in Microsoft products including, Office 365 applications, Windows desktop operating systems, Windows server operating systems
• Experience with Broadcom VMWare Suite or compatible hypervisor
• Exposure to Omnissa Horizon applications for VDI is preferable
• Independent worker, but strong team collaboration when needed
• Proficiency with computer\server hardware
• A working knowledge of networking infrastructure
• BS in computer related field

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• Proven experience in system support, particularly with VMware and Horizon systems
• Outstanding troubleshooting and problem-solving skills
• Effective communication abilities
• Ability to work collaboratively in a team environment
• Understanding of standard methodologies in Cyber Security and compliance monitoring
• Ambitious and dedicated to continuous improvement and operational excellence

At Michelin, we offer a competitive salary and benefits package, including health insurance, retirement plans, and opportunities for professional growth and development. Our inclusive and collaborative work environment ensures that every team member can succeed and contribute to our mission. Join us and be a part of a company that values your expertise and supports your career aspirations!

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Ready to Shape the Future of Innovation?

Michelin is building a world-leading manufacturer of life-changing composites and experiences. Pioneering engineered materials for more than 130 years, Michelin is uniquely positioned to make decisive contributions to human progress and a more sustainable world. Drawing on its deep know-how in polymer composite materials, Michelin is constantly innovating to manufacture high-quality tires and components for critical applications in demanding fields as varied as mobility, construction, aeronautics, low-carbon energies and healthcare.

The care placed in its products and deep customer knowledge inspire Michelin to offer the finest experiences. This spans from providing data- and AI-based connected solutions for professional fleets to recommending outstanding restaurants and hotels curated by the MICHELIN Guide.

Why Michelin?

• Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
• Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Business Resource Groups and Inclusion Councils.
• Innovation-Driven: Work on projects that matter-from sustainable materials to digital transformation.
• Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

Michelin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. Consistent with these obligations, Michelin also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs. If you need accommodation for any part of the employment process because of a disability, please contact us at accommodations@michelin.com.

This position is not available for immigration sponsorship.

We build the future with people like you. Begin your career with Michelin today!