Compliance Officer II - Mortgage Servicing (Remote)

This position is responsible for developing and executing the Compliance Risk Management Program of the Bank. Maintains knowledge of assigned business unit processes and laws that impact enterprise activities to mitigate compliance risk as they relate to consumer real estate secured servicing. Reviews business processes, procedures, and activities for risks and inefficiencies. Assists with internal and external audits. Implements new compliance policies, as appropriate. Serves as a subject matter expert and a liaison between risk, legal, and business teams, with a focus on mortgage lending and mortgage servicing.

This is a remote role that may be hired in several markets across the United States.

• Compliance Improvement - Analyzes external laws and regulations as well as internal processes and systems. Aids in the development and revision of policies, procedures, services, products, and systems that support regulatory compliance - primarily those that impact mortgage servicing. Communicates changes to business partners and supports implementation of necessary changes to impacted business areas. May assist with special projects or related business initiatives.
• Business Support - Serves as a liaison between business units, examiners, regulators, auditors, legal and corporate compliance during compliance examinations. Tracks, investigates, and resolves issues which may involve system testing or direct consumer complaints. Recommends process and operational improvements that enhance efficiencies and reduce risk.
• Reporting - Prepares reports for management on results of compliance reviews, legal changes, or new regulations. Conveys the necessary actions to fulfill regulatory requirements and communicates changes amongst work groups.
• Compliance Expertise - Maintains a strong knowledge of current or changing laws, regulations, requirements, policies, and procedures that affect mortgage lending and mortgage servicing. Serves as a resource to management and associates on compliance-related matters.

• Bachelor's Degree and 6 years of experience in Compliance, Legal, Audit, Banking OR High School Diploma or GED and 10 years of experience in Compliance, Legal, Audit, Banking

Preferred Qualifications

• Professional experience in mortgage lending, mortgage servicing, or mortgage compliance, including knowledge of consumer protection laws (e.g. UDAAP, RESPA, TILA, SCRA, HPA, etc.)
• Ability to work independently and manage multiple priorities
• Strong attention to detail with a hands-on approach
• Excellent communication (verbal and written) and organizational skills

This job posting is expected to remain active for 5 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $94,000 and $150,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits