Sr. Program Manager (Salesforce CPQ & Go-to-Market Operations)

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Position Summary:

• Serve as the business process owner for Salesforce CPQ, overseeing the configuration, optimization, and scalability of quoting workflows and product catalog.
• Maintain and manage the CPQ product catalog, including product hierarchy, SKUs, attributes, pricing logic, and bundling rules. Ensuring all product metadata is rigorously managed and compliant with Finance requirements.
• Ensure CPQ processes align with sales strategy, pricing models, and the evolving One Ignite platform structure. This includes coordination of product level SKU creation/management; contract template verbiage to support product initiatives, coordination with Legal as necessary.
• Partner with Salesforce Admins and Engineering in the Ignite Salesforce Center of Excellence (CoE) for enhancements, testing, and deployment of CPQ updates and integrations.
• Lead cross-functional CPQ requirement gathering through implementation, change management and optimization.
• Develop program roadmaps, timelines and KPIs to ensure successful delivery of CPQ capabilities aligned with business goals.

• Act as the primary liaison to the Finance organization, ensuring alignment of system workflows, data structures, and business processes.
• Own the operational integrity of finance-related system flows, including revenue recognition schemas, quote-to-cash workflows, invoicing triggers, and data mapping to finance platforms.
• Support and maintain commission planning and reporting infrastructure tied to CPQ data and sales performance metrics in order to enable accurate and timely commission reporting.
• Ensure finance systems inputs are scalable, and aligned with regulatory and internal control standards

• Operationalize pricing strategies by managing structured pricing rules and discounting logic in CPQ, with the ultimate goal of automation.
• Govern the creation, lifecycle, and retirement of SKUs across CPQ and downstream systems, ensuring consistency and accuracy.
• Enable dynamic packaging and pricing models to support new GTM motions and product offerings.

• Lead and coordinate cross-functional Go-to-Market initiatives, especially as products and services converge under the One Ignite platform. This includes product entry to market; in market changes/migrations to consolidated/new products; and product end-of-life management/decommissioning.
• Design, build, and execute the Program Management plans in order to effectively collaborate with Product, Product Marketing, Sales, Legal and Finance to define launch requirements, commercial readiness milestones, and enablement strategies.
• Drive programs from planning through execution, ensuring accountability, clear ownership, and timely delivery.
• Develop and maintain program documentation, roadmaps, risk tracking, and executive reporting.

• Bachelor's degree in Business, Operations, Accounting/Finance, or a related field (MBA or relevant certification a plus).
• 7+ years of experience in Program Management, Revenue Operations, Sales Operations, or related functions in a SaaS or technology organization.
• Deep expertise in Salesforce CPQ/Revenue Cloud, with a proven track record of managing quoting workflows, pricing structures, and product catalogs.
• Strong understanding of finance operations, including revenue recognition, commissions, and quote-to-cash processes.
• Experience with GTM program development and execution, ideally in a platform transformation or product unification context.
• Proficiency with Salesforce, CPQ platforms, and financial tools (e.g., GreatPlains, Microsoft Dynamics 365, Cognos, Tableau, or similar).
• Exceptional communication, stakeholder management, and cross-functional leadership skills.
• Highly organized, analytical, and capable of driving programs with minimal oversight in a fast-paced environment.

• Experience in a high-growth SaaS or healthcare technology environment.
• Familiarity with subscription-based revenue models.
• Strategic mindset with a tenacious drive to get things done well with hands-on execution.
• Passion for driving clarity and operational excellence across systems and teams.