Inside Account Manager - Pflugerville TX

SemiTorr Group, Inc. is a leading sales and distribution company for gas and fluid handling systems and components supporting the High Purity, Sanitary and Industrial markets. Our family of products includes process equipment, pumps, tubing, hoses, fittings, valves, filtration and instrumentation.

SemiTorr is a Subsidiary of FloWorks USA LP, which is a privately held company located in Pasadena, TX.

The Inside Account Manager is responsible for managing a portfolio of existing customer accounts. This role serves as the primary point of contact for assigned customers and is accountable for driving customer satisfaction, retention, and revenue growth through strategic account management and discretionary pricing decisions. The Inside Account Manager exercises independent judgment and decision-making in managing complex customer needs and balancing company margin targets with customer expectations.

Some of the exciting things you will do in this role...

• Serve as the lead point of contact for assigned customer accounts across all service and sales needs

• Maintain and grow customer relationships through proactive communication, order management, and performance reviews

• Analyze historical sales data and market conditions to make informed, independent decisions regarding product pricing within established guidelines

• Resolve customer issues using discretion and knowledge of company policies, escalating only when necessary

• Collaborate with Outside Sales, Product Management, and Operations to deliver seamless customer service and maintain account health

• Provide accurate reporting for assigned accounts

• Maintain up-to-date knowledge of products, pricing models, and market trends

• Participate in internal meetings and provide insight into customer trends, competitive activity, and account performance

A must...

• 3+ years of experience in sales, account management, or customer service in a B2B environment

• Proven ability to manage complex customer relationships and make independent business decisions

• Strong analytical skills and ability to interpret sales data to support pricing strategies

• Excellent verbal and written communication skills

• Experience with ERP and CRM systems (e.g., Epicor P21, Salesforce) preferred

• Advanced proficiency in Microsoft Excel is required. (Pivot tables, VLOOKUP/XLOOKUP, formulas, data filtering & formatting)

The perks of working here....

• Tuition Reimbursement

• Competitive Pay + Bonus

• Medical, Dental, Life, and Supplemental Benefits

• 401(K) retirement plan + up to 4% company matching

• Employee Referral Program

• Volunteer Time Off

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status. FloWorks is committed to fostering a culture where every individual is valued and empowered to contribute to a shared success.

FloWorks participates in the US Government's E-Verify program.