Quality Assurance Manager

ResCare Community Living

The Quality Assurance Manager (QAM) position is focused on maintaining local compliance with State, Federal and BrightSpring Health requirements. The QAM provides leadership oversight to operations in meeting goals and ensure safety and satisfaction for individuals supported. The QAM will work with local programs within your region to develop, coordinate, implement, and monitor quality assurance initiatives and training programs to ensure the delivery of high quality supports to the people and organizations we serve. Quality Assurance Managers play an integral part in ensuring operations meet regulatory and contractual compliance and maintain integrity of documentation to support service delivery.

Conducts quality assurance and operational reviews, generate reports, and identify desirable corrective and preventative actions
• Creates and distributes schedule for quality assurance checks and full audits to insure audits are completed on a consistent and timely basis
• Maintains current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review
• Follows company procedure and practice for completing various program quality assessment audits
• Completes Utilization Reviews on a consistent and timely basis
• Completes follow-up of Quality Assurance audits on a timely basis
• Requests and attends training to maintain current knowledge of area program regulatory and company requirements to ensure accurate quality assurance review
• Provides in-services for programmatic staff when requested
• Maintains required training per company guidelines and policy
• Establishes and maintains corrective action plans and follow up to ensure timely resolution of identifiedissues
• Completes other duties as assigned

• Bachelor's degree
• Experience conducting quality assurance and continuous improvement activities preferred
• Three plus years' experience in quality management
• Excellent customer service skills
• Knowledge or previous experience working in an office setting with computers, phones, and other related tasks