Field Service Supervisor

The Field Service Supervisor is responsible for scheduling and prioritizing all work performed in the field service area of responsibility; providing quotes for jobs and work order review for customer billing; customer communications; field service safety practices and compliance with company operating policies. This position has major responsibilities to ensure primarily external customer satisfaction.

The incumbent in this position is expected to model the following practices on a daily basis: 1) Demonstrated alignment with the company's mission and core business values; 2) Collaboration with key internal/external resources and 3) Ongoing self-development.

KRA's (Key Responsibility Areas):

1) Establish and mutually agree upon and communicate job expectations (i.e. accurate price quotes and time estimates) to external customers to ensure customer satisfaction according to our mission and core business values.

2) Establish, model, and reinforce safety practices that are consistent with our mission to ensure employee and customer safety.

3) Model collaborative problem solving and personal influencing skills to ensure that service activities in the incumbent's area of responsibility are aligned with the overall business plan of the service department and company.

4) Provide Regional Service Manager with status reports on all open work orders in an accurate and timely manner.

5) Review monthly field service operations branch statement to assess progress on department business goals.

6) Participate in the selection, development, and evaluation of field service department personnel to ensure a high level of commitment and competence is available in our human resources.

KEY PERFORMANCE DIMENSIONS:

The following personal attributes are considered essential requisites for the effective performance of the job holder in this position.

1. Problem-Solving Expertise: The rational approach to processes involved in identifying and defining problems/goals, selecting and implementing alternative solution strategies, the management of resources and contingencies, and reducing performance deviations/gaps.
2. Influencing Capabilities: Demonstrated leadership in attitudes and behaviors that effective assessment, management, and adaptability required in handling situations (including decision making, behavior, conflict management, negotiations scenarios). Also, the aligned commitment and contribution to the success and development of others.
3. Planning Orientation: Competency in strategic operational planning methods and practices, the monitoring and measurement of targeted goals, resource allocation, and management practices.
4. Managerial/Administrative Skills: Model the basic set of managerial/administrative task-management attributes involving directing, implementing, motivating, and evaluating of general work environment for the purpose of accomplishing specific, targeted business objectives.
5. Technical Expertise: Demonstrate specific business/industry job-related professional knowledge, skills, experience, and related performance attributes.

How to Apply :

If you are interested in the position, please complete our online application by applying directly on our website at: www.holtcat.com/careers.

We also provide excellent benefits such as medical, dental, vision, life insurance, 401K plan, vacation, and holiday pay.

• HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit, qualifications, and abilities.
• It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices, regardless of race, color, religion, age, marital status, sex, sexual orientation, gender identity, genetic information, national origin, veteran status, disability, or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.