IT Support Specialist - Atlanta

HOK is a collective of future-forward thinkers and designers who are driven to face the critical challenges of our time. We are dedicated to improving people's lives, serving our clients and healing the planet. Together, we cultivate a culture of design excellence at the confluence of art and science, blending the power of creative expression with a clear sense of purpose.

HOK is a global design, architecture, engineering, and planning firm consistently recognized as a leader in innovation and impact. We're proud to be ranked the #1 A/E firm by Architectural Record, named one of TIME Magazine's Most Influential Companies, and recognized by Fast Company as one of the Most Innovative Companies.

We're currently seeking a full-time IT Support Specialist to join our Advanced Technology Group in Atlanta. This is a 100% in-office role (Monday-Friday) and ideal for someone who enjoys hands-on work across a broad range of technology, from traditional desktop support to infrastructure and specialized equipment like 3D printers.

What You'll Do

• Serve as the first point of contact for IT support through Tier 1 helpdesk support.
• Troubleshoot and resolve hardware and software issues for internal users.
• Monitor and maintain performance of computers, peripherals, and associated systems.
• Set up and configure new user equipment, including moves, adds, and changes.
• Perform minor hardware and software repairs, adhering to company standards.
• Maintain accurate inventory and account records.
• Read technical documentation and collaborate with users to diagnose and resolve issues.
• Escalate complex problems to vendors or senior technical staff as needed.
• Train users on proper use of hardware, software, and systems.
• Recommend system upgrades or changes based on user needs and performance monitoring.
• Participate in efforts to improve service quality, reduce resolution time, and enhance operational efficiency.
• Provide occasional after-hours and weekend support.
• Deliver Tier 2 support for mobile devices, personal storage devices, headsets, and peripherals.
• Support HOK's commitment to environmental responsibility through sustainable work practices.

Required Skills

• Solid understanding of core PC hardware components.
• Intermediate knowledge of Microsoft networking protocols.
• Familiarity with basic scripting languages (e.g., PowerShell, Bash).
• Exposure to voice and data telecom systems.
• Experience supporting remote access technologies (VPN, RDP, etc.).
• Proficiency in Microsoft Office applications.
• Ability to set up, troubleshoot, and operate a variety of IT equipment.
• Detail-oriented with strong organizational skills.
• Effective communicator-capable of explaining technical issues clearly, both in writing and verbally.

Required Experience

• Associate's degree in IT or related field, or equivalent combination of education and hands-on experience.
• Minimum 2 years of experience in IT support or help desk role.
• Experience using an electronic help desk/ticketing system.
• Preferred: Certifications in Microsoft and/or Cisco technologies (e.g., CompTIA, MCSA, CCNA).

At HOK, you'll be part of a collaborative and forward-thinking environment where technology is integral to design innovation. If you're ready to make an impact and grow your career within a world-class organization, we'd love to hear from you.

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Many of our roles require the use of specific software. Please refer to the Required and Preferred Software & Skills for details.

HOK invests in its people and communities, supporting both personal and professional growth through every stage of life. At HOK you'll have a hybrid work environment, 10 paid holidays (including 2 floating holidays) and a minimum of 4 weeks of paid time off with a cash out option. HOK offers comprehensive medical, dental, and vision coverage, free mental wellness resources, life and AD&D coverage and short and long-term disability benefits. HOK supports your growing family by offering 4 weeks of paid parental leave and fertility coverage. HOK helps to fund your future financial needs with matching contributions to our 401(K) plan which includes a well-rounded investment menu as well as free guidance on retirement planning.

Wherever you are in your career, HOK provides opportunities to learn, develop and utilize your skills. Continued learning is promoted through financial support and study prep for licensure exams, CEU credit opportunities, mentorship programs, and paid professional memberships. To learn more about designing your career with HOK, explore our current job openings.

HOK is an EOE, including disability/vets.