ACT Program Assistant

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Elwyn Adult Behavioral Health Services is searching for a dedicated and detail-oriented Program Assistant to join our dynamic Assertive Community Treatment (ACT) team in Georgetown, DE.

In this fulfilling role, you'll be a key player in ensuring the smooth operation of our program. You'll provide both administrative and clinical support, fostering a positive environment for clients and staff alike.

Your Responsibilities:

• Be the welcoming face of the ACT program:
  • Warmly greet clients and answer phone calls, creating a calming and supportive atmosphere.
  • Triage calls, efficiently directing inquiries and concerns to appropriate team members.
  • De-escalate situations with clients experiencing increased symptoms, using effective communication and problem-solving skills.
  • Address client and family questions and concerns, providing accurate information and resources, and connecting them with community services as needed.
    
    
• Maintain organized and efficient program systems:
  • Ensure program records and files are up to date, organized, and readily accessible for the team.
  • Update policies and procedures manuals to reflect current best practices and regulatory guidelines.
  • Order and manage program supplies, anticipating needs and ensuring the team has the resources they need to function effectively.
  • Assist with administrative tasks, including data collection, report preparation, and maintaining accurate client contact records to track progress and service delivery.
    
    
• Support the clinical team in delivering quality care:
  • Partner with nurses to update client information, ensuring medication and general health records are accurate and reflect any changes.
  • Maintain client charts according to regulatory standards set forth by CARF, Elwyn, and other certifying bodies, ensuring all documentation is clear, concise, and up to date.
  • Assist with clinical charting and record keeping, documenting interventions, progress notes, and treatment plans to support client care.
    
    
• Handle additional responsibilities to ensure program success:
  • Operate and manage program computer systems, maintaining smooth workflow and data integrity.
  • Assist team leaders with billing and insurance verification to guarantee accurate service reimbursement.
  • Research and apply for eligible client benefits, such as Medicare Part D, QMB, and the Pill Bill program, to connect them with vital resources and ease financial burdens.

Requirements:

• High School diploma with relevant experience. Associate's degree in human services or a related field preferred. Prior experience in a medical office setting is a plus.
• Strong computer skills and proficiency in Microsoft Office Suite.
• Working knowledge of medical records management principles and practices.
• Excellent customer service and interpersonal skills, with the ability to build rapport and effectively communicate with a diverse clientele.
• Ability to work independently and manage multiple tasks efficiently, prioritizing effectively and meeting deadlines.
• Strong organizational skills and expertise in time management to maintain a well-organized workspace and handle a fast-paced environment.
• A genuine commitment to supporting individuals with severe and persistent mental illness, fostering their recovery and reintegration into the community.

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.