Product and Sales Support Specialist, Motorcoaches

Inside the Role

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTNA

* Manage the interface between the DCNA sales force and the manufacturing plants of the coaches in Europe. Ensure all new vehicle specifications are accurately documented & processed. Liaise with relevant Sales Managers concerning vehicle technical specification in order to meet customer's requirements.
* Ensure vehicle orders are within the required build slots. Planning and execution of stock orders in line with the company sales operating planning.

* Review and monitor all DCNA production orders placed in the plants as well as amending and translating, where appropriate using the necessary computer systems (NOVIS/SAP). Coordinate and answer factory queries, provide updates to the sales team and liaise with any local sub suppliers. Perform changes to order specifications in alignment with the order management in the plant.

* Maintain an accurate accountability/documentation of each vehicle order in the SAP-System (ASE).

* Prepare regular reporting for production orders, and sales orders activity.

* Document photographically units arrived in FL for use in marketing activities.

* Prepare regular reporting for production orders, and sales orders activity.

* Perform a continuous reporting of the NA motorcoach market including analysis of specific segments (manufacturer, vehicle types, etc.), regions, trends including data mining / visualization / market research.

• Bachelor degree and 5 years of relevant experience in sales or customer service in the automotive or commercial vehicle industry is required.

• Fine attention to detail & accountability is necessary as well as being a people person with excellent customer service knowledge.

• Ability to work with multiple CRM platforms including MS Office, SAP, Novis, Salesforce, etc

• Technical knowledge, skill and education in fields related to mechanical engineering or commercial vehicles.

• Communication: Must have excellent verbal and written communication skills with strong professional conversation etiquette.

• Time management and organization: master a variety of organization methods, to handle multiple projects at one time and completing tasks efficiently and accurately.

• Understanding and ability to explain complex product details and processes, act as a consultant to define most suitable configuration options, capabilities and subsequent processes.

• An attached resume is required.

• German language skills a plus

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Schedule Type:

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.