Business Support Coordinator

Who We Are Looking For:

We are seeking someone who possesses the following qualities:

• Exceptional ability to organize and prioritize tasks with minimal supervision.
• Effective time management and adept problem-solving skills.
• Strong interpersonal skills, both verbal and written.
• Unwavering attention to detail coupled with outstanding organizational prowess.
• Capability to handle multiple projects concurrently.
• Proficiency in facilitation and presentation, ensuring clear communication.
• Confidence and assertiveness in approach.
• Dependable and responsible with an innovative mindset.
• Skilled in negotiation and adept at building rapport.
• Proven track record of consistently delivering results within agreed-upon timelines.
• Technologically savvy, particularly proficient in Microsoft Office applications such as Word, PowerPoint, Outlook, and Excel. Additional experience in Salesforce is preferred though not a requirement.

What You Will Work On:

• Receive and study RFP/RFI documentation, identifying key points for stakeholder group awareness, clarifying needs, coordinating kick-off meetings, and attending strategy meetings for coordination of bid process.
  
  
  
  • Develop proposals by assembling information including project nature, objectives/outcomes/deliverables, implementation, methods, timetable, staffing, budget, standards of performance, and evaluation; writing, revising, and editing drafts including executive summaries, conclusions, and organization credentials.
  • Meet proposal deadlines by establishing priorities and target dates for information gathering, writing, designing, reviewing and approval, and coordinating requirements with contributors.
  
  
  
  
• Liaise with the relevant teams to confirm service offerings and entitlement based on each client's contract.
• Communicate significant issues or concerns to relevant internal stakeholders.
• Assist in client relations, post RFP or proposal award.
• Facilitate client and employee check ins with new and existing GSOC site locations.
• Provide resources and assistance to new GSOC locations to ensure seamless integration.
• Maintain current knowledge of company strategies and technological/product development and participate in User Acceptance Testing of technology enhancements as needed.
• Identify opportunities, develop innovative solutions, and effectively communicate a vision for driving growth.
• Develop/build and implement new processes and procedures to enhance performance within Business Operations verticals.
• Establish and maintain team key performance indicators (KPIs) to monitor performance metrics and track progress against strategic initiatives.
• Assist in the planning and execution of all people and career growth programs and leadership tracks.

What You Will Bring:

• Bachelor's degree (required).
• 2 to 5 years experience preferably in a Global Security Operations Center (GSOC) or in a similar industry.

Benefits:

• Medical, Dental, Vision, and Life Insurance
• Competitive 401k with employer match
• Employee Assistance Program (EAP)
• Paid time off (PTO)