QA Automation Engineer, Document Automation Software - Courts & Justice

Plano, Texas | Apopka, Florida

• Develop, implement, and maintain complex test automation scripts using Katalon Studio, API testing tools, and other automation frameworks.
• Optimize test automation frameworks to ensure efficient software functionality testing.
• Analyze software issues, determine root causes, and provide detailed reports to the development team
• Actively participate in Agile Scrum meetings to define test criteria for new feature stories.
• Plan, design, execute, and maintain well-structured test scripts.
• Work with Product Analysts, Product Managers, and other relevant parties to design and document test cases for new and existing complex product features and functionality within Tyler's software application.
• Review and edit complex test case scripts to ensure effective test coverage using black-box, exploratory, and end-to-end testing techniques.
• Conduct thorough API and microservices testing, ensuring back-end reliability and performance.
• Integrate and maintain automated tests within CI/CD pipelines using tools such as Jenkins, GitHub Actions and GitLab CI/CD.
• Ensure compliance with Cybersecurity policies related to QA testing and implement best practices for secure software testing.
• Identify, document, and track software defects in Jira, proactively communicating findings with development teams.
• Conduct various types of testing, including functional, regression, stress, load, and exploratory testing, while assisting in automation efforts.
• Consult with product development in the design of acceptance test criteria for new product feature stories.
• Validate written documentation for accuracy and completion.
• Assist in identifying and implementing new procedures, methods, and tools to enhance QA efficiency.
• Adhere to and help develop QA policies, procedures, and documentation standards.
• Communicate effectively with technical and non-technical stakeholders.
• Maintain an efficient test environment, ensuring products, tools, and data are up to date.
• Perform additional duties as assigned by management.

• Bachelor's degree or higher in Computer Sciences, Management Information Science, or Business. Equivalent work experience may substitute for degree requirements.
• 3+ years' experience in software automation testing, quality assurance or related experience including but not limited to writing and executing test cases, test scripts, and plans successfully.
• Proficient analytical and problem-solving skills involving comprehensive research and fact-finding, effective root cause analysis, sound decision-making, and resolutions.
• Knowledge of QA testing methodologies, automation best practices, and frameworks.
• Previous experience developing automated tests using coding languages (such as Java, JavaScript, Selenium, Katalon) required.
• Familiarity with SOUPUI/ReadyAPI, Postman, JIRA, Zephyr, Jenkins, GitHub Actions, GitLab CI/CD, Katalon are a plus.
• Experience with tools for microservices deployment testing.
• Solid knowledge and experience with relational databases including solid knowledge and understanding of SQL and queries
• Excellent planning and organizational skills, with the ability to manage multiple work streams effectively.
• Effective communication skills (verbal and written), with the ability to convey technical concepts to non-technical stakeholders.
• Ability to work independently as well as collaborate in a team as well as across functional groups.
• Experience with the Agile - Scrum, Kanban or Lean development processes is required
• Exhibit comprehensive and proficient technical skills to address complex testing scenarios involving web and database servers, mobile devices and/or other system components.
• Communicate technical and non-technical information clearly and effectively/professionally with peers, management, Development, Support, and other departments within the company.
• Stay abreast of the latest trends in software development and quality assurance and identify recommended technical solutions to management, leads and/or other appropriate parties.
• Collaborate with stakeholders to help diagnose issues of basic and moderate complexity; partner with senior/lead staff to resolve complex issues.

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.