Product Services Technician gtl
 Argus Technical Services | |
Entry Level: <4 years $24.00 Median Rate: 4 - 6 years $28.00 Top Rate: 6+ years $32.00
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 United States, Wisconsin, Kiel | |
 Jun 24, 2025 | |
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Essential Duties and Responsibilities * Provide service solutions to a potentially high volume of phone calls related to service, repair, and product usage, ensuring exceptional customer service * Coordinate calls to distributors and their contractors when they are in the field at customer sites * Document and record all service calls in case management * Identify warranty period and coverage issues while resolving customer issues per company warranty policies, escalate to management as needed * Troubleshoot and diagnose manufacturer level technical service issues (electrical and mechanical) for distributor service personnel relating to product installation and service solutions * Assist engineering in the creation and development of product improvement, service-related videos, and technical bulletins * Perform service training assistance for distributor locations * Service School participation and presentations as requested by managers * Be the point of contact for distributors with new or ongoing issues * Perform additional duties as requested Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Strong knowledge of electrical components and troubleshooting, Wi-Fi and Bluetooth knowledge a plus * Strong mechanical background preferred * Strong customer service skills with professional phone etiquette * Excellent communication and listening skills, with the ability to engage effectively with diverse customers and team members * Ability to multi-task * Ability to use ERP systems, including data entry and case management tools * Ability to read and understand electrical schematics Technician Education and/or Experience * Associate degree in Electro-Mechanical Technology, or a related field * Education, training, or experience in the electrical field required * Strong computer skills, including proficiency in Microsoft Office suite including website navigation * One year of customer service and troubleshooting | |