Customer Solutions Representative II-US

Equiliem
United States, New York, Albany
Jun 24, 2025
The role is hybrid and mostly remote. 1 day per week in the office (Thursdays if in Albany or Syracuse,). Work days are M-F. Depending on the tasks assigned start time would range from 7 am - 8:30 am and end of day would range from 3:30 - 5:00 pm, with an 8 hour workday. Job Purpose: This position supports the Customer Energy Integration team's customer billing workstreams. The successful candidate will complete tasks and billing assignments in the most efficient, cost-effective way to meet the program goals of distributed generation billing. About Customer Energy Integration Customer Energy Integration (CEI) is the group of teams that manage the interconnection of customer-owned distributed electric generators and energy storage into the electric distribution grid. The department is comprised of four complementary teams. This position is on the NY Program Support team which handles customer billing setup and maintenance to ensure that customers are properly compensated for distributed generation. Key Accountabilities: * Responsible for scheduling, coordination and completion of billing tasks * Develop a working understanding of the applicable regulations and tariffs we operate under in order to provide assistance to both internal and external customers * Data extract and reporting from various applications (Salesforce, PowerBi, Excel) * Identify billing deficiencies which may adversely impact customers * Provide recommendations and assist in implementation of corrective actions in order to improve quality of billing performance * Reviews work for accuracy and ensures that all details are complete * Work closely with billing team to identify improvement opportunities in billing and customer service * Provide regular performance updates at team Hubs * Develop and deliver on Key Performance Indicators (KPIs) * Monitor program trends and insights from customers and stakeholders to determine program drivers. Collaborate with internal and external partners to adjust program delivery practices to ensure best-in-class customer service Knowledge & Experience Requirements: * An associate's degree plus 3 years of work experience is required * Professional and/or academic experience in renewable energy, customer billing and/or customer service is preferred. * Proficiency in relevant software is required (.e.g Microsoft office products - Excel, Word, PowerPoint, Teams) along with the ability to learn other programs and applications such as Salesforce, SAP and the company's customer billing system * Professional verbal and written communications skills with demonstrable experience of applying them in a business setting * Customer service aptitude and attention to detail are required. * Demonstrated ability to meet deadlines and keep track of multiple tasks. * This is a hybrid role. You will be reporting to a *** office one day per week. * Must be able to work during team's core business hours of 8:30 am - 3 pm, Monday through Friday (lunch excluded) * Occasional travel may be required. #ZR