Functional Area Expert II (ServiceNow)

Are you a Functional Area Expert, II who would like to have a positive impact for millions of people? If so, we may have an opportunity for you!

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• We're looking for an experienced Senior ServiceNow Requirements Program Analyst who will support ServiceNow development from Demand to delivery.
• The analyst will assemble all relevant stakeholders and develop a thorough understanding of the customer's requirements.
• The analyst will leverage detailed knowledge of ServiceNow to translate business needs into technical requirements.
• This resource will build trusting relationships with stakeholders and guide them refining their requirements.
• Will also conduct demonstrations to stakeholders and will work with knowledge management members to draft and publish knowledge documents prior to solution delivery.
• The analyst will work closely with developers to ensure solutions are technically feasible.
• Will lead test plan development and execution including user acceptance testing to ensure the implementation meets client's requirements.

• Demonstrated Requirements Analyst experience.
• Experience elaborating business requirements into detailed user stories in the ServiceNow Agile module or similar platform.
• Excellent verbal and written communication skills.
• Experience working with the ServiceNow platform, with focus in the Service Catalog module.
• Experience using Agile/Scrum methodologies.
• Experience with client presentation development and demonstration.
• Experience producing professional documentation.
• Experience in the System Development Life Cycle (SDLC) process including requirements analysis, system design, and user acceptance.
• Experience designing and implementing process workflows.
• Experience leading a diverse group in process re-engineering.
• Experience applying human centered design concepts.
• Experience in user experience (UX) and customer experience (CX) design.
• Customer Relationship Management experience.

Education:

• Bachelor's Degree in Engineering, or related scientific or technical discipline or equivalent PLUS 10 Years of experience.
• Eight (8) years of additional relevant experience may be substituted for education.

Clearance:

• The ability to pass a Tier 4/HIGH Background Investigation.

Location:

• Remote, USA
• Monday - Friday (8:00 AM - 4:30 PM EST)

Pay Range:

• The pay for this position ranges from $72,730 to $84,500.
• The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
• Also, certain positions are eligible for additional forms of compensation, such as bonuses.
• TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/