New

Desktop Support Specialist

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
Jun 25, 2025
Description We are seeking a highly skilled and customer-focused Desktop Support Specialist in Waukegan, IL. The ideal candidate will possess a broad and deep understanding of Windows-based environments and demonstrate strong technical proficiency in supporting enterprise-level systems and end-users. This role requires a proactive problem-solver with excellent communication skills and a passion for delivering exceptional IT support. Key Responsibilities * Provide advanced technical support for Windows 10/11 desktops, VMware environments, and virtual desktop infrastructure (VDI). * Administer and troubleshoot Windows-based systems including Active Directory, Microsoft Office 365, MS Teams, and OneDrive. * Utilize PowerShell for scripting and automation of routine tasks. * Support secure remote access tools such as Bomgar and RDP. * Manage and resolve incidents and service requests using the ServiceNow ticketing system. * Monitor and maintain individual work queues to ensure timely resolution of both routine and complex technical issues. * Ensure all assigned tasks are completed efficiently and in accordance with service level agreements (SLAs). * Maintain accurate and timely updates to service tickets and documentation. * Identify recurring technical and process issues, and recommend improvements to enhance service delivery. * Escalate unresolved issues appropriately while maintaining ownership and communication with stakeholders. * Ensure compliance with all relevant corporate and divisional policies and procedures. * Deliver outstanding customer service and maintain a high level of user satisfaction. Required Skills & Qualifications * Strong knowledge of Windows operating systems (Windows 10/11) and desktop support. * Proficiency with Active Directory, PowerShell, and Microsoft 365 suite. * Experience with VMware and virtual desktop environments. * Familiarity with remote support tools such as Bomgar and RDP. * Hands-on experience with ServiceNow or similar ITSM platforms. * Excellent verbal and written communication skills. * Strong customer service orientation with a professional and empathetic approach. * Ability to adapt quickly to changing priorities and work independently or as part of a team. * Strong analytical and problem-solving skills. Preferred Qualifications * IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar. * Experience in a large enterprise or managed services environment. * Knowledge of ITIL practices and service management principles. Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Jul 8, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.