New

Helpdesk / Desktop Support Level I

TEKsystems
$25.00 - $26.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Corona
Jun 25, 2025
Description Job Title: Technical Support Specialist Location: Ontario, CA - Hybrid Schedule Department: IT & Operations Reports To: IT Manager or Director of Technology ________________________________________ About Citrus Valley Medical Associates Citrus Valley Medical Associates, also known as The Mighty Docs, is a healthcare provider group serving the Inland Empire region of Southern California. Here's an overview of what they do: Core Services Primary Care: Comprehensive general health services for patients of all ages. Specialty Care: Including Cardiology, Neurology, and Rheumatology. Urgent Care: After-hours and same-day care, both in-person and virtual, especially when primary care offices are closed. Care They offer a specialized Coordinated Care Clinic (CCC) for patients aged 65 and older. This clinic provides tailored care and helps seniors and their caregivers navigate complex healthcare needs. Offices are located throughout the Inland Empire, including, Norco, Eastvale, Riverside and new HQ in Ontario. As we grow, we're looking for a dedicated and tech-savvy Technical Support Specialist to ensure our team and systems run smoothly. ________________________________________ Job Summary As a Technical Support Specialist, you will be the first line of support for internal staff and external users, resolving technical issues, managing hardware and software setups, and ensuring a seamless digital experience. You'll play a key role in maintaining productivity and supporting our creative and healthcare-focused teams. ________________________________________ Key Responsibilities Provide Tier 1 and Tier 2 technical support via email, chat, phone, and ticketing systems. Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals. Support cloud-based applications (e.g., Google Workspace, Slack, Zoom, project management tools). Manage user accounts, permissions, and access controls across systems. Install, configure, and maintain hardware and software for Mac and Windows environments. Document issues, solutions, and best practices in the internal knowledge base. Escalate complex issues to IT staff or vendors as needed. Assist with onboarding/offboarding processes, including device provisioning and account setup. Monitor system performance and assist with patch management and updates. Maintain inventory of IT assets and ensure compliance with security policies. ________________________________________ Required Skills & Qualifications 2+ years of experience in IT support, helpdesk, or desktop support roles. Strong knowledge of Windows, macOS, and mobile operating systems (iOS/Android). Familiarity with remote support tools (e.g., TeamViewer, AnyDesk, Jamf, Intune). Experience with cloud platforms like Google Workspace or Microsoft 365. Basic understanding of networking concepts (DNS, DHCP, VPN, firewalls). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and manage multiple priorities. Healthcare experience preferred, but not required ________________________________________ Preferred Qualifications CompTIA A+, Network+, or similar certifications. Experience in a healthcare or HIPAA-compliant environment. Familiarity with ticketing systems like Zendesk, Freshdesk, or Jira Service Management. Knowledge of cybersecurity best practices. ________________________________________ Skills* Project management, Infrastructure, Implementation, Project plan Top Skills Details Project management,Infrastructure,Implementation,Project plan Additional Skills & Qualifications Why Join Us? Work with a mission-driven team passionate about transforming healthcare. Flexible work environment with remote options. Opportunities for growth and professional development. Competitive salary and benefits. Experience Level Expert Level Pay and Benefits The pay range for this position is $25.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Corona,CA. Application Deadline This position is anticipated to close on Jun 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.