IT Portfolio Manager

Position Purpose:

Responsible and accountable for all activities in a LOB program portfolio management office (PMO) assigned to their team. Provides overall direction to the PMO and all projects within its domain. Responsible for planning, coordinating, monitoring, and oversight in the implementation of multiple IT projects. Oversees and provides guidance to the personnel responsible for the organization's portfolio of projects. Maintains the efficiency of important aspects of the project management process such as planning, scheduling, and budget and risk assessment. Responsible for the day-to-day operations of the project portfolio management office.

This position requires a security clearance which requires U.S. Citizenship to obtain.

What You'll Do:

• Responsible for recruiting and hiring, coaching, and mentoring, monitoring and evaluation, and addressing all disciplinary issues in a timely manner. Encourages staff in creating and maintaining a work environment with high morale and employee satisfaction through support of professional development, training, career growth, and rewarding high performance.
• Processes and methodologies --- Manages a team responsible for the project management processes and methodologies. Ensures projects are following agreed upon procedures, are delivered on time, within budget, adheres to high quality standards and meets customer expectations. Analyzes delivery and implementation of projects and implements corrective action if necessary. Defines project scope, goals, and deliverables that support business goals in collaboration with senior management and customer/stakeholder.
• Resource Planning --- Provides strategic guidance in resource planning/allocation/decisions; tracks project milestones, issues, and status of project. Models and advocates best practices. Provides project-specific solutions related to the progress and success of project. Monitors and tracks master planning, budgets, and actuals across all areas against the targets set for the work efforts.
• Standards enforcement --- Enforces processes, procedures, and methodologies implemented by PMO to meet ISSM and PL Handbook standards.
• Issues management (escalation reporting, resolution) --- Analyzes information to identify potential issues and develops appropriate responses. Provides support to escalate project issues as appropriate and ensures project messaging is effectively addressed.
• Contingency planning/risk mitigation/triggers/revisions --- Responsible for all planning for project implementation by taking into account unscheduled events/unexpected defects/other unplanned activities.
• Communications --- Communicates with senior and executive management (I/S and Customer) on the current status of work efforts. Responds to emails or in-person questions on the status of the project timelines, budget, quality, issues, or risks.
• Participation on various/numerous committees --- Participates in various Corporate-wide committees and focus groups to identify and implement process improvements.

To Qualify For This Position, You'll Need:

Required Education:

• Bachelor's
• Or an additional 4 years job related work experience
• Or Associate's and an additional 2 years job related work experience.

Required Work Experience:

• 7 years of job related IT experience.
• Prior team lead, supervisor, or management experience OR equivalent military experience in grade E4 or above.

Required Skills and Abilities:

• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Able to identify complex problems and review related information to develop and evaluate options and implement solutions.
• Demonstrated flexibility for adapting to both changing business and client needs, and a changing technical environment.
• Strong technical knowledge base in related area.
• Strong interpersonal and oral/written communication skills.
• Demonstrated analytical and decision-making skills.
• Excellent and effective communication, customer service and time-management skills.
• Ability to communicate complex information with understanding to a variety of audiences who have different levels of experience and knowledge.

Required Software and Other Tools:

• General word processing, database, and spreadsheet applications.
• Standard office equipment; phone, copier, fax, computer, etc.

We Prefer That You Have:

• CMMI and ISO experience

Preferred Licenses and Certificates:

• PMP Certification preferred or certification in a project management methodology preferred.

Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Some travel between office buildings may be required.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilitiesand protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.comor call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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