Account Manager II - Manchester Industries SE Region (Georgia, South Carolina or North Carolina)

Where you will work

Manchester Industries, a Clearwater Paper Company, is a leading provider of innovative paperboard converting solutions, serving custom packaging, commercial printing, and display advertising segments with sustainable products served through paper merchants and direct sales channels. With operations spanning the eastern half of the United States through five locations, we are seeking a driven professional Salesperson to join our team. This role is integral to driving revenue growth, expanding market share, and maintaining strong client relationships.

We provide unparalleled service specialized in Paperboard Sales, Sheeting, and Distribution as an integrated operation selling SBS, FBB, and many products. Manchester is a key partner to paperboard manufactures domestic and around the world. Through investment and continual improvement in precision converting technology, we provide prime paperboard grades from vast inventories in custom sizes and precise sheet counts from 5 strategic locations: Pennsylvania, Indiana, Michigan, South Carolina and Texas.

The goal of Manchester Industries is to provide an exceptional service platform with our staff of committed employees. Through working with customers and suppliers together, we find profitable and proficient solutions in this ever-changing marketplace.

What you will do

The Account Manager role has significant impact on the company's overall financial performance through direct influence. As the primary connection between the company and the customer this role is responsible for developing plans that deliver profitable achievement of sales objectives (Revenue, Volume and Product Mix) at assigned accounts developing and sustaining Manchester Industry's position as the preferred provider. As a leader within the sales team, this role is responsible for developing and maintaining key relationships across all stakeholders, developing, and executing sales tactics by of collaborating with our pricing manager, supply chain, quality and customer service teams all of which are critical to customers success.

Customer Relationship Management

• Maintain and strengthen relationships with existing clients to ensure repeat business and customer satisfaction
• Provide tailored product and service solutions based on customer needs, market trends and competitive landscape
• Act as the key point of contact for major clients, be responsible for demand planning, addressing quality issues and claims, and fostering key relationships with internal operations and key mill partners

Cross-functional leadership

• Serve as the liaison between sales and operations to ensure alignment on customer expectations and internal capabilities
• Coordinate with supply chain manager to assure material planning process is consistent with customer demand on non-standard products or sizes
• Demand planning to assure to ensure capacity, quality, and timely fulfillment of customer orders

Business Development

• Identify and pursue new business opportunities in target segments within your territory
• Develop and execute strategic sales plans to meet and exceed sales targets
• Build and nurture relationships with Paper Merchants in your territory - including key salespeople focused on Paperboard, Purchasing and Customer Service personnel and leadership

Sales Force Effectiveness

• Collaborate with Marketing coordinator as requested on market research, identify trends, understand market share and provide competitive intelligence including opportunities for growth
• Maintain CRM on customer and prospect contact information so the company can conduct effective e-marketing campaigns, surveys etc.
• Proactive use and engagement with Manchester's sales pipeline management process, allowing leadership to quantify new business opportunities being worked on
• Continuously adapt sales strategies to meet changing market conditions and customer needs

Key Competencies & Attributes

• Strong understanding of critical financial business metrics; ability to leverage data to quantitively and analytically make business decisions
• Able to think strategically and act tactically
• Demonstrated ability to function at a high level in a collaborative environment understanding how to influence others while living within established processes
• High degree of business curiosity; quick learner with a proactive and agile mindset
• Optimistically looks toward future for opportunities to innovate and improve
• Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences
• Demonstrated experience in leading and developing consumer product category management -develop setting vision, strategy, tactics, and delivery
• Demonstrated experience in balancing advocacy for customer and company to achieved desired goals for both parties- commitment to customer satisfaction
• Demonstrated strong change management skills with an ability to challenge status quo while aligning and bringing others along
• Proven ability to adapt to evolving business conditions in a challenging fast paced environment while maintaining vision for path forward
• Proven track record of establishing and developing sustainable partnerships with stakeholders throughout account organization; establishing self as trusted subject matter expert and valued business partner

What you will need

• Bachelor's degree in Business or Marketing
• Minimum 3-5 years of Sales, Customer Service or related experience in paper, printing, packaging or graphic arts industry required
• Financial analysis acumen in a manufacturing environment required. Folding carton or paper industry preferred
• Experience utilizing/interpreting various commercial measures in Microsoft Excel
• Experience in customer facing roles or speaking in front of small groups as a subject matter expert
• Corporate experience in sales or business development role preferred
• Current knowledge and proficiency with MS Office suite inclusive of analytical & database tools
• Proven experience in project management, execution of process improvements with customer focus a plus
• Primarily office - Remote home-based and comfortable planning travel and navigation
• Minimal exposure to manufacturing facilities but occasionally required
• Up to 50% travel required

Total Rewards Details

We prioritize an exceptional workplace experience, offering a comprehensive total reward package. Compensation ranges are estimates based on market data. Actual offers account for internal equity and the candidate's job-related knowledge, skills, education, and experience. Benefits, including medical, dental, vision, and more, generally begin after 30 days. Our paid time off includes vacation days, personal days, and company holidays. For more on our compensation philosophy, please contact our Talent Acquisition Team at Talent.Acquisition@clearwaterpaper.com.

Clearwater Paper will not offer sponsorship for employment-based visa status (including, but not limited to, H-1B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require Clearwater Paper's sponsorship to continue to work legally in the United States.

#Manchester #Remote

This role will be open for a minimum of 2 weeks or at the point a successful candidate is selected.