New

Customer Support Engineer, Tier 2 (Media Management)

Commvault
United States, New Jersey, Tinton Falls
1 CommVault Way (Show on map)
Jun 26, 2025
Recruitment Fraud Alert We've learned that scammers are impersonating Commvault team members-including HR and leadership-via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number. What to know: Commvault doesnotconduct interviews by email or text. We will never ask you to submit sensitive documents (including banking information, SSN, etc) before your first day. If you suspect a recruiting scam, please contact us atwww.recruitingteam@commvault.com. About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data. Commvault is world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and Share all their data- anywhere and anytime. As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' business forward. We're all about getting the job done and having FUN doing it. As vaulters, we pride ourselves on transparency, integrity and respect in everything that we do. NOW is the time to join a growing company with strong roots, where you can take on your new challenge. We have a great opportunity for someone to join the Software Defined Storage Team within Commvault Support. On this Team, you will be given the tools to master and work with cutting-edge Technology involving the Hyperscale X and Hyperscale 1.5 Appliances. You will gain a wealth of knowledge and dive deep into troubleshooting and resolving a variety of complex issues. What you'll do... Instrumental in providing technical phone support to our customers for the Commvault Software platform, with a particular focus on the All-in-One Storage Appliances, Linux Server, Networking, and Storage. Working with Commvault customers to solve complex problem calls, collecting and tracking information and details of the problem. Troubleshooting issues within the Unix operating system (Network, Hardware, Performance, etc.). Troubleshooting new deployment issues, & node additions for Scale Out Storage Appliances. Troubleshooting Operating System and Storage Platform upgrades. Troubleshooting backup, restore, and Auxiliary Copy performance when reading or writing from the Hyperscale Appliance. Working with vendor partners for Software issues, hardware replacements, and troubleshooting. Escalating issues to Development and working closely with our Development Team for issues observed with the storage platform. Attempting to resolve issues and escalating calls to advanced personnel if necessary. On top of being highly technical, this position also requires you to have exceptional problem-solving and organizational skills. Who you are... Experience with Backup software (for example VERITAS, Veeam or EMC Networker) Experience with JavaScript Understanding of backup theory and design Knowledge of Linux Server/Unix operating system and its components. This includes troubleshooting via event logs, understanding how to acquire crash dumps and application dumps, analyzing network packets, making registry changes, understanding windows firewall, and familiarity with VSS. Networking and troubleshooting connectivity, name resolution, and performance-based issues with OS and/or hardware Knowledge or experience with SAN Storage, NAS, or Software Defined Storage (SDS) Exceptional customer relations skills Consultative approach Strong written and verbal communication skills Team Player with the willingness to support others Proven track record of continuous learning Multi-task capable with strong time management skills Knowledge of other languages other than English is beneficial Meet the Hiring Manager: Nick Maida - Associate Manager, Customer Support You'll love working here because: High income earning opportunities based on self-performance Employee stock purchase plan (ESPP) Continuous professional development, product training, and career pathing Generous global benefits Thank you for your interest in Commvault. Reflected below is the minimum and maximum base salary range for this role. At Commvault we use broad salary ranges in our job postings to reflect the diverse levels of expertise and experience among our candidates and is not reflective of the total compensation and benefits package. The specific salary offered will be determined based on your unique qualifications, including your relevant experience, skills, and the value you bring to the role. While the range provides a general idea of the compensation, it is important to note that placements within the range are not automatic and will be carefully considered to ensure a fair and competitive offer. We are committed to rewarding talent and experience. US Pay Range $106,250.00 - $143,750.00 #LI-JD1 #LI-Remote Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. Commvault's goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.comFor any inquiries not related to an accommodation please reach out towwrecruitingteam@commvault.com. Commvault's Privacy Policy