Client Solutions Analyst II

Job Details

Job Description

Job Summary:
The IS&T Client Solutions Analyst II is responsible for delivering high-quality technical support and services to end users, with a strong emphasis on computer hardware and software installations, troubleshooting, and customer service. This role ensures that technology solutions are effectively deployed and maintained to meet user needs and organizational standards.

Key Responsibilities:

• Install, configure, and maintain desktop and laptop hardware, operating systems, and standard software applications.
• Provide hands-on technical support to resolve hardware, software, and peripheral issues.
• Respond to service requests and incidents in a timely and professional manner.
• Collaborate with internal teams to support system upgrades, rollouts, and migrations.
• Maintain accurate records of installations, configurations, and support activities.
• Educate users on best practices and provide guidance on IT tools and resources.
• Ensure compliance with IS&T policies, security protocols, and asset management procedures.

Qualifications:

• 3+ years of experience in IS&T support, with a focus on hardware/software installation and customer service.
• Strong knowledge of Windows and macOS environments, Microsoft Office Suite, and common enterprise applications.
• Excellent troubleshooting, communication, and interpersonal skills.
• Experience with ticketing systems and remote support tools.
• CompTIA A+, Network+, or similar certifications preferred.

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.