New

Customer Service Representative

TEKsystems
$19.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Kansas, Olathe
Jun 27, 2025
Job Title: Customer Service Representative Job Description Join a dynamic, community-focused organization as a Customer Service Representative, where you'll handle work ticket orders for national accounts received electronically or by phone. You'll be part of a diverse and inclusive team supporting major brands and enjoy an opportunity to grow in a professional setting. Responsibilities * Handle work ticket orders for national accounts received electronically or by phone, with a focus on outbound calls. * Qualify and verify customer requests accurately and efficiently. * Check technicians in and out, and book and dispatch purchase orders to subcontractors or divisions promptly. * Manage customer requests for service effectively, ensuring customer satisfaction. * Perform additional duties as assigned. Essential Skills * 1+ year of customer service experience, with a preference for retail background. * Proficient in Microsoft programs. * Attention to detail and ability to manage multiple systems and tasks simultaneously. Additional Skills & Qualifications * Previous experience in a call center is a plus. * Solid tenure with at least one year at each previous position. * Engaged, tech-savvy, and confident communication skills. Why Work Here? Experience unlimited growth opportunities within a company that has seen a 500% increase over the past five years. Enjoy a relaxed yet fair environment with internal growth prospects and potential for hybrid work after six months. Benefit from annual raises every June and a pay increase upon conversion to permanent status. Work Environment Work in a large, 24/7 call center that is open, friendly, and supportive. The Priority 1 department handles high-volume, high-stress client needs with an average of 150 inbound calls daily. The environment is business casual, with jeans permitted but no tennis shoes. Shift options vary, with training hours initially set from Monday to Friday, 7:00 AM to 4:30 PM. After six months, employees may qualify for a hybrid schedule, working two days remotely and three days in the office. Smoking and vaping are prohibited on campus. Pay and Benefits The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Olathe,KS. Application Deadline This position is anticipated to close on Jul 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.