New

Help Desk/Desktop Support

TEKsystems
$22.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Oklahoma, Pryor
Jun 27, 2025
PURPOSE The IT Technician provides timely and effective technical support to end users, ensuring the smooth operation of IT systems and minimizing disruptions to productivity. They help employees navigate software and hardware challenges, maintain cybersecurity best practices, and contribute to the overall efficiency of the IT team with documentation management. RESPONSIBILITIES * Strong communication and interpersonal skills to provide excellent customer support to employees in a dynamic construction environment. * General cybersecurity knowledge. * Provide technical support to end users via phone, email, and in person. * Troubleshoot and resolve IT-related issues, including hardware, software/SaaS, mobile, and network problems. * Provide training and support on IT systems and applications. * Maintain and update the helpdesk knowledge base. * Escalate complex issues to Systems and Enterprise Applications teams. * Collaborate actively with Enterprise Application and Systems Administrators. * Manage internal hardware purchasing for end users through the Tech Closet. * Assist in other duties as assigned, relevant to the achievement of the positions and team's objectives. REQUIRED QUALIFICATIONS * 3+ years of experience in a technical support role. * Strong knowledge of computer hardware, software, and networks. * Excellent customer service and communication skills. * Ability to work independently and as part of a team. * Ability to work under pressure and meet deadlines. * Excellent organization skills. * Strong relationship-building skills. * Must possess a valid driver's license and a satisfactory driving record in accordance with Fortis policy. PREFERRED QUALIFICATIONS * Experience with helpdesk ticketing systems. * Experience imaging and deploying computers. * Experience with scripting languages. * Experience with Microsoft 365 / Azure. * Experience with Google Workspace. * CompTIA A+ or similar. Skills Desktop, Windows, Help desk support, Help desk, Troubleshooting, Office 365, Ticketing system, Customer service Top Skills Details Desktop, Windows, Help desk support, Help desk ,Troubleshooting, Office 365,Ticketing system Additional Skills & Qualifications This is a 12 month contract, could go slightly longer. Experience Level Intermediate Leve Pay and Benefits The pay range for this position is $22.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Pryor,OK. Application Deadline This position is anticipated to close on Jul 10, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.