Program Manager, Care Coordination

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1^st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2^nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Position Overview: Program Manager of Care Coordination

This leadership position is responsible for the oversight and management of care coordination services, ensuring effective delivery of person-centered, high-quality care. This role supervises Care Coordinators and Assessment Clinicians while facilitating high-risk staffing to ensure comprehensive service planning and support for individuals with complex needs. The Program Manager works closely with internal teams and external stakeholders to optimize client outcomes and enhance service coordination.

Core Responsibilities:

• Provide leadership, supervision, and support to Care Coordinators and Assessment Clinicians, ensuring adherence to best practices, policies, and procedures.
• Oversee the coordination of care services, ensuring timely assessments, service linkages, and follow-ups for individuals served.
• Facilitate high-risk staffing, ensuring appropriate intervention strategies and collaboration among service providers to address complex client needs.
• Develop and implement strategies to improve care coordination services and ensure alignment with organizational goals and regulatory requirements.
• Monitor staff performance, provide training and professional development opportunities, and conduct regular team meetings to support ongoing learning and improvement.
• Collaborate with internal and external stakeholders, including healthcare providers, social service agencies, and community organizations, to enhance service delivery.
• Utilize data and outcome measures to assess program effectiveness and identify areas for improvement.
• Ensure compliance with all relevant federal, state, and local regulations, as well as organizational policies and procedures.
• Maintain accurate documentation and reporting in accordance with agency standards.
• Provide other duties as assigned, required or specifically negotiated with supervisor

Knowledge, Skills and Abilities:

• Knowledge of:
  1. Care coordination models, case management principles, and high-risk intervention strategies.
  2. Social determinants of health and their impact on client outcomes.
  3. Behavioral health, substance use, and co-occurring disorders.
  4. Medicaid, Medicare, and other healthcare reimbursement systems.
  5. Community resources and support networks for individuals with complex needs.
• Skills in:
  1. Leadership and team management, including coaching, mentoring, and performance evaluation.
  2. Crisis intervention and problem-solving within high-risk populations.
  3. Data analysis and program evaluation to inform decision-making.
  4. Effective verbal and written communication, including documentation and report writing.
  5. Building and maintaining partnerships with healthcare providers, social service agencies, and community organizations.
• Ability to:
  1. Work independently while effectively managing multiple priorities.
  2. Develop and implement strategies to improve service delivery and client outcomes.
  3. Adapt to changing regulations, policies, and service demands.
  4. Foster a collaborative, supportive, and culturally competent work environment.
  5. Utilize electronic health records (EHR) and other case management software efficiently.
  6. Lifting of a minimum of 10 pounds.

Education and Experience:

• Experience: The ideal candidate will have minimum of three (3) years of experience in care coordination, case management, or a related service, with at least one (1) year of supervisory experience. In addition, they will have experience in working as part of a multidisciplinary team.
• Education: Master's degree in social work, psychology, counseling, nursing, or a related field required. Ability to obtain licensure (LSW, LCSW, LPC, LCPC, CADC) within two years of hiring.

A valid driver's license, reliable means of transportation, and proof of automobile insurance are required.

Salary Range: $65,000-$85,000, dependent on education, licensure and experience

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid)
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.