Care Coordinator

Excitement abounds at Heritage Behavioral Health Center!

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on patient care - regardless of the position they hold.

Why join us?

• We offer a collaborative work environment, opportunities for professional growth, and a comprehensive benefits package.
• We are expanding our primary care, mental health and substance use services to individuals in Central Illinois and beyond and are looking for dedicated staff to meet the needs of our clientele.
• Our salaries have been updated and are competitive at both the state and national levels with wonderful benefits.
• Full-time employees receive 56 paid days off during their 1^st year of employment (this includes every other Friday off PAID for your wellness needs). This increases to 61 days the 2^nd year and continues to increase with tenure.
• We have expanded our employee insurance benefit offerings and made them more affordable.

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

We are pleased to present the following position for your consideration:

Position Overview: Care Coordinator

The Care Coordinator plays a vital role in ensuring individuals accessing behavioral health services receive seamless, comprehensive, and ongoing support within their assigned program area. This position is responsible for tracking clients from their initial engagement in services through successful connection to all recommended treatments, ensuring continuity of care. This individual collaborates closely with primary care teams, behavioral health providers, and community resources to facilitate timely follow-up and adherence to treatment plans, ultimately enhancing client outcomes.

This position will work within an assigned behavioral health program, which may include mental health, substance use, homeless services, or primary care services.

Core Responsibilities:

• Serve as the primary point of contact for clients following their initial engagement in behavioral health services.
• Ensure clients are successfully connected to recommended services, including behavioral health treatment, primary care, specialty care, and community-based supports.
• Conduct proactive follow-up with clients to monitor progress, identify barriers to care, and provide ongoing support.
• Collaborate with primary care teams, behavioral health providers, and community partners to coordinate appointments and ensure adherence to treatment recommendations.
• Educate clients and families on the importance of care continuity, self-advocacy, and available resources.
• Track and document client progress, service engagement, and treatment adherence in electronic health records.
• Assist clients in navigating healthcare and social service systems, addressing any obstacles to care access.
• Participate in interdisciplinary team meetings to discuss client progress and ensure comprehensive service delivery.
• Provide advocacy and feedback to enhance client experience and improve service access.
• Attend trainings and team meetings to remain current on best practices in care coordination.
• Completion of all documentation and tracking in a timely manner
• Provide other duties as assigned, required or specifically negotiated with supervisor

Knowledge, Skills and Abilities:

Knowledge:

• Behavioral Health & Primary Care Systems: Understanding of mental health, substance use treatment, and medical services.
• Care Coordination Principles: Familiarity with case management, service linkage, and client advocacy.
• Community Resources: Knowledge of available healthcare, housing, employment, legal aid, and transportation services.
• Healthcare Navigation: Understanding of how to assist clients in scheduling and accessing medical and behavioral health appointments.
• Confidentiality & Compliance: Knowledge of HIPAA regulations and other legal and ethical standards in healthcare.
• Crisis Intervention Techniques: Ability to identify and respond appropriately to client crises.

Skills:

• Communication & Interpersonal Skills: Ability to build rapport with diverse clients and collaborate with healthcare professionals.
• Problem-Solving & Critical Thinking: Capacity to identify barriers to care and develop creative solutions to ensure service engagement.
• Time Management & Organization: Ability to manage multiple client cases efficiently while ensuring timely follow-ups.
• Technology Proficiency: Experience with electronic health records (EHRs), Microsoft Office Suite, and scheduling systems.
• Data Entry & Documentation: Strong attention to detail in recording client interactions, referrals, and follow-ups accurately.
• Advocacy & Client Empowerment: Ability to help clients navigate complex systems and advocate for their needs effectively.

Abilities:

• Empathy & Compassion: Ability to engage with clients in a non-judgmental and supportive manner.
• Flexibility & Adaptability: Willingness to adjust to changing client needs and evolving healthcare landscapes.
• Collaboration & Teamwork: Ability to work effectively with interdisciplinary teams, including social workers, clinicians, and medical providers.
• Cultural Competency: Sensitivity to diverse populations and ability to provide person-centered care.
• Independence & Initiative: Ability to work autonomously while maintaining strong connections with supervisors and teams.
• Ability to lift 10 pounds

Education and Experience:

The ideal candidate will have experience providing care coordination and working as part of a multidisciplinary team

Eligible Credentials:

• Successful candidate must be able to serve as a Mental Health Professional, which is defined as an individual with:
  1. Five years' experience in behavioral health,
  2. Certified Recovery Support Specialist (CRSS),
  3. Bachelor's degree in psychology, social work, human services, or related field,
  4. Bachelor's degree in any field with two years of experience in a human services or related field.

A valid driver's license, reliable means of transportation, and proof of automobile insurance are required.

Salary Range: $47,840 - $56,190 ($23.00 - $27.00 per hour), dependent on education and experience

Heritage also offers the following with this position:

1. Generous vacation, sick and personal leave
2. WELLNESS days - 26 days per year (every other Friday off paid)
3. Paid holidays - 9 in 2025
4. Health Club/Fitness Reimbursement
5. Employee Assistance Program
6. Continuing education opportunities
7. Tuition assistance program
8. Agency provided life insurance and short-term disability policies
9. Retirement plans (401k and Roth)
10. Optional insurance benefits, including health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. (The health insurance benefit includes substantial agency contribution towards the cost.)
11. We are a National Health Service Corp site which gives staff access to the National Health Service Corp federal student loan forgiveness program (LCPC, LCSW, MD, APN, RN, CADC, LSW, and LPC individuals). For more information, visit www.hrsa.gov.