Office Manager I, Trenton NJ

Altra Federal Credit Union is seeking an Office Manager for our Trenton NJ office. The Office Manager is responsible for the operations of the office and will be accountable to work directly with their staff and their respective Manager, Retail Market in a cooperative manner, not only in the management of the office but also in the areas of accountability. Because of the size of the office, this position will also be a "working manager" position and will have tasks and duties that mirror the staff in the office.

Altra's Trenton office is located inside of the Trane Technologies Plant on East State Street, in Trenton NJ. This position is 40-hours a week, Monday through Friday, 7:30 a.m. to 3:30 p.m. EST. Some local travel may be required.

Key Responsibilities

• Oversee daily operations of the credit union office to ensure efficiency and compliance with policies.
• Manage Member Service Representatives and Financial Services Representatives of the office.
• Maintain confidentiality of all employee and member information.
• Supervise, train and support staff to provide excellent member service.
• Lead the Relationship Building and Sales function for the office, setting the example and tone for the Altra Brand.
• Responsible for assisting in the development of annual budgets/goals for the office and updating/tracking the progress of these budgets/goals throughout the year.
• Coordinate with local service providers' maintenance or repair activities as required.
• Attend Altra staff meetings and update staff on any pertinent changes within Altra and the credit union environment.
• Promote awareness of Altra through involvement in community organizations and volunteering.
• Be available during most of the office hours to support questions, issues, or staffing needs that may arise and handle other duties that may be unique to a given office.
• Assist members in all areas of member service and consumer lending.

As a "working manager," duties include, but are not limited to:

Assisting members with questions regarding their accounts

• General member account maintenance
• Assisting members with all our eServices Products (online banking)
• Deposits and withdrawals
• Instant issue debit cards
• Account research as needed
• Consumer and Mortgage lending needs

Qualifications

Associate's degree in a business-related field such as finance, accounting or marketing OR have equivalent (two years) experience.

• 3+ years' financial institution experience, including consumer lending and mortgage lending is required.
• 2+ years supervisor experience is preferred.
• Ability to fluently communicate in Spanish and English languages, both verbally and in written form would be helpful.
• Credit Union experience is preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Knowledge of financial regulations, compliance requirements, and industry best practices.

Availability

This position is 40-hours a week, Monday through Friday.

• Typical hours are 7:30 a.m. to 3:30 p.m. EST. Some local travel may be required.
• Will require some flexibility within these hours, as needed.

Pay and Benefits

• Competitive annual salary of $81,928.64+, and eligible for manager / office bonus
• When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam
• Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options
• Up to a 6% Employer-matched 401(k) + additional 3% employer safe harbor
• Paid time off, volunteer time off, and your birthday off (paid)!
• Employee-only perks and discounts

Why join the Altra team?

• Commitment to community engagement with a focus on youth initiatives; diversity, equity, and inclusion; financial literacy; and Altra Gives Back campaigns, focused on giving back to the communities we serve!
• Professional growth and advancement opportunities - job shadows, FBLA (Future Business Leaders of Altra) and peer mentorship programs, on-site training, tuition assistance, and our very own Altra University!
• An Innovative and forward-thinking culture driven by our dedicated Business Innovation team.
• An award-winning wellness program that promotes a work life balance and healthy living! Monthly challenges, employee assistance and chaplaincy services, membership discounts, a Fitbit for all employees on Day 1!

Altra is proud to be a Great Place to Work certified company six years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best life!

We support diversity in the workplace and are an Equal Opportunity Employer. Come join our team, it's where YOU belong!

Associates of Marketing (required)
Associates of Business Administration (required)
Associates of Accounting (required)
Associates of Finance (required)
High School or GED (required)

Associate's degree in a business-related field such as finance, accounting or marketing is required OR have equivalent (two years) experience. (required)
3+ years' financial institution experience, including consumer lending and mortgage lending is required. (required)
2+ years supervisor experience is preferred. (preferred)
Ability to fluently communicate in Spanish and English languages, both verbally and in written form would be helpful. (preferred)
Credit Union experience is preferred. (preferred)
Strong leadership, organizational, and problem-solving skills. (required)
Excellent communication and interpersonal skills. (required)
Knowledge of financial regulations, compliance requirements, and industry best practices. (required)