New

Digital Banking Customer Service Team Lead

TEKsystems
$25.00 - $28.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Worth
Jun 28, 2025
Now Hiring: Client Support Center Team Lead - Digital Banking Transformation Are you passionate about delivering exceptional client experiences and leading high-performing teams? Join us as a Client Support Center Team Lead and play a pivotal role in shaping the future of digital banking. About the Role As a Team Lead in our U.S. Client Support Center (CSC), you'll lead a team of 10-15 newly onboarded Financial Service Representatives (FSRs) through a critical transformation-supporting clients as we roll out new digital platforms for Online Banking, Mobile Banking, and account onboarding. You'll attend training alongside your team, becoming a subject matter expert and go-to resource for escalations, scheduling, and performance coaching. Your leadership will directly impact service levels, team culture, and client satisfaction. What You'll Do * Supervise and support a team of FSRs handling inbound client inquiries. * Ensure adherence to scheduling for call queues, breaks, and training. * Act as the first point of contact for escalations and complex questions. * Monitor service levels and proactively address performance issues. * Foster a collaborative, inclusive, and high-energy team environment. * Lead by example-modeling professionalism, empathy, and accountability. What You Bring * Experience in digital banking, call centers, and customer service environments. * Strong communication, problem-solving, and organizational skills. * Ability to thrive in a fast-paced, client-focused setting. * Comfort working independently in a quiet, secure home office. * A wired internet connection that supports high-quality calls. * Bachelor's degree preferred. Requirements * 5+ years of Digital Banking Call Center Experience * 5+ years of Call Center Team Lead Experience * Customer Service & Troubleshooting * Microsoft Office Suite Location This is a remote role requiring a dedicated workspace with zerol distractions. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jul 11, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.