Director, Software Engineering

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About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

Are you interested in shaping the technological landscape of tomorrow? Are you fascinated with building large scale cloud services that touch the lives of millions of people every day? Do you care about creating an application platform that turns thousands of developers into raving fans? So do we. We are building a diverse organization with people from all over the world who have different perspectives and backgrounds. We offer a friendly and inclusive environment where every individual is valued. We work with transparency and integrity and foster innovation and creativity. Salesforce Marketing Cloud is the largest suite of marketing tools on the planet. Our products are used by almost every brand you can name. We operate large scale distributed stateless and stateful services and are on the verge of making a major infrastructure leap. We are looking for strong and passionate engineers with variety of experience and background (from junior to architects) to join our Ohana (family) and fuel our evolution. We are a platform organization that provides shared services to Marketing Cloud applications. As an engineer on our team, you will have an opportunity to contribute to the following areas

• Customer-facing identity and access management system as well as integration with internal secret management systems
• Licensing, provisioning and billing of Marketing Cloud tenants and integration with broader Salesforce commerce ecosystem
• Ingress gateway that handles billions of requests every day across API and UI layers of the stack
• Extensibility framework for industry Marketing Cloud developers to write next generation apps
• Automations and Data Ingest into the Marketing Cloud
• Continuous delivery and integration system that powers hundreds of services and orchestrates schema upgrades across databases with petabytes of data
• Shared tools and automation for containerized workloads within Marketing Cloud stack
• Hyperforce cloud platform

Key Responsibilities:
Plan, direct, or coordinate activities in such fields as electronic data processing, information
systems, systems analysis, and computer programming. Develop the road map and milestones to help the team
execute a plan by utilizing technical expertise with distributed systems, database replication, transaction
management, high availability, highly concurrent and scalable enterprise products. Work with a team that is
responsible for architecting, developing, and testing cloud data services. Develop, grow, and motivate talent
within the team and align team members with business and project goals. Be the scrum master and project
manager, help the team organize and prioritize. Constantly improve culture, communications, and processes.
Establish mature development, quality assurance, release, and deployment processes.

An ideal candidate will:

• Have good analytical skills and learning agility
• Passion for distributed systems and cloud technology
• Ability to navigate ambiguity and deliver results in dynamic environment
• Have capacity to drill through software and sometimes hardware layers
• Provide critical thinking and technical innovation
• Write clean code with attention to reliability, performance and security
• Establish coding standards and integrate them with the team
• Build dialogue and establish trust between teams operating services upstream and downstream
• Establish customer connections and build insights into their business to feed back into design
• Partner with leadership and architects to define and scope engineering plans
• Operate the service as an owner through telemetry, monitoring and analytics
• Release high-quality features on time, meeting functional, performance, scalability and compliance requirements

Basic requirements:

• A related technical degree required
• 10+ years of industry experience designing, and developing software with good computer science fundamentals
• 3+ years of experience in managing teams of at least 5 members
• Strong design, implementation and testing skills
• Deep understanding of Services Oriented Architecture
• Deep understanding of Object Oriented Programming
• Experience with Agile development methodology and Test-Driven Development
• Strong development experience in C++, C#/.NET, Golang, Java or Python
• Excellent RDBMS concepts and developed applications on top of SQL Server, MySQL, PostreSQL
• Good network concepts - TCP/IP, DNS, TLS, routing, proxy, firewalls etc.
• Good written and oral communication skills
• Experience with cloud technologies

Great to have:

• Knowledge/Contribution to open source technology
• Native Windows or Linux development experience
• Developing RESTful services.
• NoSQL such as Cassandra, HBase and/or document store such as Elastic Search
• Experience with open source projects such as Kafka, Spark, or Zookeeper
• Security concepts (mTLS, PKI, OAuth/SAML etc)
• Experience with distributed caching and load balancing systems

In office expectations are 10 days/a quarter to support customers and/or collaborate with their teams.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.